Manager – Employee Engagement

Job Description

Manager – Employee Engagement & Performance Management – UAE National Only
 

Job Purpose

Support implement the employee engagement & wellbeing mandate for Mashreq globally including the annual employee engagement cycle, wellbeing pillars and OD initiatives.

Support manage and lead the design, development and implementation of Performance Management systems, processes and frameworks for the Bank globally to embed a high-performance culture.

Key Result Areas

The role covers managing across 4 distinct areas that are elaborated below – these include Performance Management, Employee Engagement, Employer and OD Initiatives related to Wellbeing and Performance Culture.

Performance Management

• Assist with the design, development and manage the implementation of all global systems pertaining to performance management.
• Support with new process automation and AI use case implementation on an ongoing basis.
• Activate a performance culture globally through designing and implementing initiatives and embedding practices such as Manager Performance Labs, Real-Time Feedback Activation Campaigns and educating managers to role model performance as a rhythm not a process
• Provide the first line of support to the staff during the different stages of the performance management process regarding their queries on policy; attend to user enquiries according to standards.
• Administer and lead the end-to-end process of Performance Management from a system perspective. Managing the PM system as a super admin user; responsible for goal setting, annual & mid-year performance review cycles & monthly checks-ins.
• provide prompt support to stakeholders in order to ensure that employees are able to adhere to the performance management process timelines.
• Generate and share PM completion reports on a regular basis.

180/360 Degree Feedback

• Support with the design & manage the launch of the 180/360 Feedback Review cycle within stipulated timelines in collaboration with vendors and cross functional teams.
• Ensure resolution of all system-related queries by Mashreq staff pertaining to 180/360 Feedback and Performance Management.
• Provided support to stakeholders, including PABPs and senior leaders, for the duration of / post-180/360 Feedback cycle; explain the process and its various components and how to interpret the 360 Feedback reports.
• Support L&D team with reporting on development needs basis which PIPs can be developed.

Employee Engagement & wellbeing

• Support Mashreq in achieving the Engagement Strategic direction and ambition through the following:
• Work with the WERise team to implement a Strategic plan for the creation of an Engagement culture journey within the Bank – this will include (but not be limited to) action emanating from an Employee Engagement survey.
• Develop and implement bank-wide initiatives that are in keeping with the Strategic plan identified above (also elaborated upon in OD Initiatives below)
• Assess synergies with other organizational systems (such as Lean) to drive engagement most effectively.
• Support create an Annual Engagement and wellbeing calendar globally and for all overseas locations and entities.

Driving Action

• Liaise, and coordinate with EE champions to shape their overall engagement business change delivery plans and work with a variety of teams to understand the impact of change on people.
• Support the stakeholders/EE champions to successfully embed the change within the business, maximizing their opportunity to successfully realize their benefits.
• Support executing an effective internal WERise communication strategy Bank wide; including communication for all new and revised policies; lead the change management of the policies new and revised policies, Employee Engagement survey and culture campaigns.
• Support design and deliver learning sessions regarding performance management and employee engagement to new joiners, managers and employees

Survey delivery

• Ensure effective administration of the survey globally in all locations
• Support create and/ or edit tools, training materials, and resources to help partners and leaders successfully build action plans based on survey results.
• Automation of action plans, quality review etc.
• Support on facilitating engagement focus groups to assess engagement follow through.

Employer Brand Initiatives

• Support on initiatives which build our employer brand and Employee Value Proposition working with cross functional teams including:
• Award/s that build the Employer Brand – examples would be awards such as the Great Workplace Award(s)
• Global Youth Programmes and INJAZ partnerships
• Engagement protocol programmes

OD Initiatives

Support drive a slew of initiatives both globally and at a country level linked to Engagement and Employee Wellbeing. These would broadly fall under heads related to ‘Employee Wellness”, ‘Engagement’, ‘Culture’. Examples of such events are as under:

• Physical Wellness
• Mental Fitness
• Inclusion and Belonging
• People Connects
• Employer brand both internal and external inc social media related to WERise
• Wellness Programmes

Others

• Responsible for collation of engagement and performance management related data points for internal and external audit and risk management purposes.
• Provide information / feedback to the Stakeholders and PABPs on matters relating to performance management policy implementation, clarification and interpretation.
• Support in key areas with the roll-out of key framework changes / initiatives and developing market compatible performance management policy.
• Aid in the annual MBO Audit, ensuring that the objective set as part of the MBOs are ‘SMART’.

Knowledge, Skills and Experience

• College graduate with a minimum bachelor’s degree in any field.
• Minimum 7 years of experience of working in a large organization, preferably in Finance/Banking sector and/or the OD department.
• Demonstrated knowledge of HR practices including performance management and/or employee engagement
• Strong English written and verbal communication skills.
• Excellent skills in MS Office.
• Knowledge in administering /super user of Engagement & Performance Management platforms
• Experience with emerging technologies like GenAI and digital
• Excellent planning and organizational capabilities.
• Strong interpersonal skills and cultural awareness.
• Good Change and event/project management skills.
• Excellent data analysis and data visualization skills.
• Excellent communication skills and ability to collaborate with diverse people.
• Very good presentation and delivery skills to wide audiences.

CIPD or equivalent is desirable.

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