Account Executive

Accountant, Accounting or Finance

Dubai, UAE

July 9, 2026

Full Time

Apply Now

Job Description

The Account Executive will be a core early hire responsible for client relationship management, account operations, planning, and delivery coordination across the Agency. In the initial phase, the role will also support business development, proposal creation, and pitch coordination to help build the pipeline and secure projects. As the team scales and functions are staffed, the role will fully transition into a dedicated Account Executive position focused on account growth, client satisfaction, and consistent delivery.

Reporting Line

Reports to: Agency Lead
Will works closely with: Strategy, Creative, Production, Performance/Digital, Project Management, Finance/Operations, and external partners/vendors

Scope of Work

Account Management & Client Relationship Ownership (Primary)
Serve as the day-to-day client lead for assigned accounts
Build trusted relationships with client stakeholders, ensuring responsiveness and professionalism
Lead client comms cadence (weekly status calls, updates, action logs, approvals)
Anticipate risks, resolve issues early, and manage escalations properly
Drive client satisfaction, retention, and recurring scope
Planning, Execution Coordination & Delivery Oversight (Primary)
Translate briefs into clear work plans with deliverables, timelines, roles, and dependencies
Coordinate internal teams to ensure on-time, on-brand, and on-brief execution
Ensure all deliverables pass through QA and meet the Agency’s standards before sharing
Maintain delivery documentation: timelines, decision logs, feedback cycles, and approvals
Coordinate vendors/freelancers when needed (quotes, timelines, deliverables, invoicing coordination)
Proposal Creation & Business Development Support (Early Stage)
Support early-stage growth by coordinating:
- Client discovery notes and requirements gathering
- Capability decks, pitch materials, and case studies
- Proposal writing (scope, approach, timelines, assumptions)
- Pricing inputs and packaging (in coordination with leadership/finance)
Track opportunities and next steps (pipeline hygiene, follow-ups, meeting notes)
Help prepare for pitches: agendas, attendee prep, Q&A, and post-meeting actions
Account Growth & Commercial Support (Ongoing)
Identify upsell/cross-sell opportunities based on performance, client needs, and new initiatives
Support renewals and scope expansions with clear justifications and expected outcomes
Ensure account profitability by monitoring scope creep and keeping work within agreed scope
Process, Tools & Documentation (Always-On)
Maintain account workspaces and documentation in the agency’s tools (Monday.com/Smart sheets etc)
Contribute to improving internal workflows and onboarding new team members into accounts

Key Responsibilities (Day-to-day)

Lead client communication and manage expectations
Own weekly planning and delivery tracking across active projects
Coordinate briefs, feedback, approvals, and final delivery
Support proposal creation and pitching (especially during the ramp-up phase)
Maintain account documentation, reporting, and performance updates
Collaborate with internal teams to ensure quality and consistency

Key Deliverables

Client status updates & weekly action trackers
Account plans (monthly/quarterly, per client)
Project timelines and delivery schedules
Proposals (SOW, approach, timeline, assumptions, pricing coordination)
Client reporting dashboards/slide updates (as required)
Meeting notes + decision logs + approvals tracker

Success Metrics (KPIs)

Client satisfaction and retention
On-time delivery rate and approval efficiency
Account health (clear scope control, minimal escalations)
Proposal output and conversion support (early phase)
Revenue expansion / upsell contribution
Internal team efficiency and clarity (brief quality, fewer reworks)

Required Skills & Experience

3-7 years in account management / client servicing (agency background strongly preferred)
Strong understanding of campaign/project delivery across creative, content, digital, and production workflows
Excellent writing skills (proposals, emails, client-ready documentation)
Confident communicator with strong stakeholder management
Highly organized, detail-oriented, and comfortable in fast-paced environments
Experience using project management tools (ClickUp, Asana, Monday, Jira) and CRM systems is a plus
Ability to manage multiple accounts/projects simultaneously without quality loss

Personal Attributes