Admissions Officer

Job Description

Admissions Officer – Cranleigh Abu Dhabi
 

Job Description

Cranleigh Abu Dhabi is seeking to appoint a professional and personable Admissions Officer to join our outstanding school. This is a key role within the school, responsible for delivering a seamless admissions experience from initial enquiry through to enrolment, ensuring the highest standards of customer service and efficiency.

The successful candidate will act as a key point of contact for prospective families, supporting the school’s enrolment targets while upholding Cranleigh’s values and reputation for excellence.

Cranleigh Abu Dhabi is a leading independent school located on Saadiyat Island. Guided by our motto Ex Cultu Robur – From Culture Comes Strength, we offer a broad, holistic education that develops the whole child. As part of the Aldar Education group, Cranleigh combines a strong British independent school ethos with a forward-thinking, international outlook, serving a diverse and ambitious community.

Responsibilities

KEY RESPONSIBILITIES

Admissions & Enrolment

• Act as the first point of contact for prospective families, managing enquiries via phone, email, and in person
• Guide families through the admissions process from enquiry to enrolment
• Coordinate assessments, tours, and taster sessions
• Maintain accurate records across admissions systems
• Ensure timely follow-up and clear communication at all stages
  
  

Customer Experience & Relationship Management

• Deliver a high-quality, welcoming experience aligned with Cranleigh’s standards
• Build strong relationships with prospective and current families
• Support enrolment and marketing events
  
  

Administration & Data Management

• Manage the admissions inbox and documentation systems
• Maintain accurate and up-to-date data across platforms
• Support reporting and admissions tracking
  
  

Collaboration & Compliance

• Work closely with academic and operational teams to ensure smooth onboarding
• Ensure compliance with relevant regulatory requirements
• Support re-enrolment processes and student transitions
  
  

Qualifications

QUALIFICATIONS & EXPERIENCE

• Bachelor’s degree required
• Minimum of 3 years’ experience in a customer-facing or administrative role (ideally within education or hospitality)
• Strong organisational skills and attention to detail
• Excellent communication skills in English (Arabic is an advantage)
• Experience with admissions systems (e.g. iSAMS, Sales Force, CRM platforms) is desirable
• Ability to handle sensitive information with discretion
  
  

PERSONAL ATTRIBUTES

• Professional, approachable, and service-oriented
• Highly organised with the ability to manage multiple priorities
• Collaborative team player with a proactive mindset
• Flexible and willing to support school events outside of standard hours where required
  
  

What We Offer

Cranleigh Abu Dhabi offers a competitive remuneration package and the opportunity to work within a high-performing, supportive school environment. As part of Aldar Education, staff benefit from ongoing professional development and the chance to contribute to a leading education group in the UAE.

SAFEGUARDING

Cranleigh Abu Dhabi is committed to safeguarding and promoting the welfare of children and young people. All appointments are subject to satisfactory references and appropriate background checks, including DBS, ICPC, and local police clearance.