Assistant Manager – Learning & Development

Job Description

Assistant Manager – Learning & Leadership Development
 

About the Role:

The Assistant Manager – Learning & Leadership Development plays a key role in strengthening leadership capability and professional development across Americana Restaurants.

Working closely with the Head of Learning & Development, the role supports the design and delivery of development programs across markets that enhance leadership effectiveness across restaurant operations and Restaurant Support Centre functions. The role focuses on translating capability needs into practical learning interventions and facilitating development programs that help leaders apply learning in real operational environments.

Development is delivered primarily through experiential learning, leadership practice, and targeted capability programs rather than classroom training alone. Operational and compliance training remain owned by Operations. This role focuses on leadership capability and professional development across Restaurant Support Centre teams and store leadership levels.

Key Responsibilities:

Capability Assessment & Learning Strategy Execution

• Conduct capability assessments and training needs analysis with P&C Business Partners and business leaders.
• Identify development priorities linked to leadership effectiveness and operational performance.
• Translate capability gaps into targeted learning interventions aligned with the enterprise learning strategy.

Learning Program Design & Delivery

• Design learning modules and deliver leadership capability leadership programs aligned with the enterprise learning framework defined by the Head of Learning & Development
• Facilitate learning experiences using adult learning principles, practical business scenarios, and operational case studies.
• Adapt learning content to reflect operational realities and leadership challenges in restaurant environments.
• Facilitate engaging classroom and virtual learning sessions for emerging leaders across Restaurant Support Centre functions and store operations, including Restaurant Managers, Assistant Managers, and junior leadership levels.
• Drive capability development for store leadership and junior leaders in the Restaurant Support Centre through structured leadership programs and practical learning interventions.

Program Planning & Execution

• Develop learning plans and program calendars aligned with enterprise learning priorities.
• Manage end-to-end program execution including scheduling, participant management, and delivery.
• Ensure consistent implementation of learning initiatives across markets.
• Coordinate training schedules, participant communication, and program logistics to ensure smooth program delivery.
• Track participant attendance, completion rates, and follow-up actions to support effective program rollout.

Experiential Development

• Integrate experiential learning into development programs through practical exercises, real business projects, and workplace application.
• Encourage leaders to apply learning within their teams to strengthen leadership behaviors and operational effectiveness.

Learning Content & Digital Platforms

• Manage learning content within the Learning Management System.
• Maintain and update digital learning materials to ensure accessibility and relevance across markets.
• Deploy digital learning solutions that support scalable development.

Learning Impact & Measurement

• Evaluate the effectiveness of learning initiatives and measure their impact on leadership capability and operational performance.
• Track program outcomes, participant progress, and behavioral change indicators.
• Collect training feedback and participation data to support continuous improvement of learning programs.
• Provide insights and recommendations to improve future learning interventions.

Business & Stakeholder Partnership

• Partner with P&C teams and business leaders to ensure development initiatives address real capability needs.
• Maintain close collaboration with operational leaders to align learning initiatives with business priorities and leadership expectations.
• Drive the implementation of enterprise learning initiatives and capability programs across markets.

Qualifications & Experience

• Bachelor’s degree in Human Resources, Business Administration, Psychology, or a related field.
• 4 to 6 years of experience in Learning & Development with demonstrated experience designing and delivering capability development initiatives.
• Experience working with operational or frontline workforces such as retail, hospitality, or restaurant environments is preferred.
• Familiarity with Learning Management Systems (preferably Oracle LMS) is desirable.
• Experience working in multi-market or large operational organizations is an advantage.

Key Skills

• Learning program design and facilitation
• Capability needs analysis
• Experiential learning design
• Training program management
• Stakeholder engagement and collaboration
• Strong planning and organizational skills
• Ability to manage multiple learning initiatives simultaneously