Brand Operations Manager

Job Description

We are looking to hire a Brand Operations Manager who will be responsible for managing and optimising creative production workflows, resource allocation, project prioritisation, and delivery across Brand & Communications for our client based in Dubai – one of the largest companies in the region.

This position is a contract role with an initial duration of 12 months and is potentially renewable.

The role sits within the Brand & Communications Department and reports directly to the Senior Manager – Brand Management & Production.

We are looking for a passionate Brand Operations Manager who can oversee the planning, governance, and optimisation of creative production activities across multiple concurrent projects. You should have strong experience in creative traffic management, production planning, resource allocation, workflow governance, and stakeholder coordination, ideally within a creative agency or large in-house Brand & Communications environment.

Key responsibilities:

• Manage and maintain integrated production plans across multiple campaigns and creative workstreams, ensuring realistic timelines and effective resource utilisation
• Translate project and campaign pipelines into structured production schedules and capacity forecasts
• Monitor workload and demand trends to identify resource constraints, bottlenecks, and delivery risks in advance
• Own the central workflow and tracking system to provide clear visibility of project status, workload, resource capacity, and delivery timelines
• Establish and maintain workflow governance, production standards, processes, and controls across creative activities
• Allocate and rebalance internal and external creative resources based on project requirements, priorities, capabilities, and deadlines
• Resolve competing priorities and resource conflicts with stakeholders to maintain delivery commitments
• Monitor operational KPIs including turnaround time, resource utilisation, SLA adherence, delivery performance, and cost efficiency
• Develop regular reporting and dashboards to provide visibility into production performance and support data-driven decision making
• Identify opportunities to improve creative production processes, reduce bottlenecks and rework, and enhance operational efficiency
• Act as the central coordination point for production intake, prioritisation, and workload planning across stakeholders
• Coordinate with internal teams and external agencies to align project requirements, timelines, capacity, and delivery expectations
• Communicate production status, risks, dependencies, and potential delivery impacts to relevant stakeholders

Knowledge, skills & experience:

• Bachelor’s Degree in Marketing, Communications, Design Management, Business, or a related field
• 5–7 years of overall experience, with at least 3–5 years of relevant experience in creative operations, production operations, traffic management, resource planning, or a similar function
• Experience working in a creative agency, production environment, or large in-house Brand & Communications function
• Strong experience managing multiple concurrent creative or production projects and high-volume workflows
• Demonstrated experience in creative traffic management, production planning, resource allocation, and workflow coordination
• Strong understanding of end-to-end creative production workflows, including project intake, scheduling, resourcing, production, review, and delivery
• Experience using workflow management and resource planning tools, such as Float or equivalent platforms
• Strong Excel skills and experience using Power BI or similar reporting tools for workload tracking, KPI reporting, and performance analysis
• Experience monitoring operational metrics such as turnaround time, utilisation, SLA adherence, capacity, delivery performance, and cost efficiency
• Strong stakeholder management skills with the ability to manage competing priorities and negotiate realistic timelines
• Strong planning, prioritisation, problem-solving, and organisational skills within fast-paced, multi-stakeholder environments
• Relevant professional certifications in brand, marketing, project, or production management would be advantageous

Availability:

• Preference will be given to candidates available immediately or within a maximum of 30 days after accepting the offer.

We are looking for a candidate who will be able to work in United Arab Emirates. Please apply with your resume and remember to provide us with your contact details

.

We will review your job application within 7 working days. Should your profile fit the requirements of the role, a consultant from Edari will be in touch with you to get a deeper understanding of your profile, discuss the role in more detail, and explore potential next steps.