Customer Service / Front Desk Executive
Job Description
We are seeking a Customer Service / Front Desk Executive to join our team.
Main Responsibilities:
• Greet and assist patients and their escorts
• Manage patient check-in and check-out, inquiries, and front desk operations
• Handle patient queries related to services and medical insurance (approvals, follow-ups, rejections, payments)
• Ensure a smooth and timely patient experience
• Schedule, confirm, and manage appointments
• Prepare and process medical insurance claim forms
Requirements:
• Minimum of 2–3 years of experience in Customer Service within the healthcare industry (preferably in dental)
• Strong communication and interpersonal skills
• Proficient in English (Arabic is an advantage)
