Receptionist

Job Description

About The Company

Modon is an international holding company, headquartered in Abu Dhabi, United Arab Emirates, and listed on the Abu Dhabi Securities Exchange (ADX). Modon is at the forefront of urban innovation, creating iconic designs and experiences that continually surpass expectations.

From real estate to hospitality, asset and investment management, events, catering and tourism, we are bringing cities to life through delivering long-term and sustainable value.

About the Role

The role of the Receptionist is to oversee the front desk routinely, ensuring the front desk welcomes clients warmly and providing high standards of administrative to all customers, and employees of the organization.

Key Responsibilities

General Administration Services:

Execute general administrative services for Modon management and staff to ensure cost effective high level of customer service and policy compliance.

Ascertain that the reception space is orderly and attractive and has all the stationery and materials required (e.g., pens, forms and brochures).

Perform additional administrative receptionist duties such as filing, copying, assisting in other administrative related tasks etc; often includes performing adhoc administrative duties as needed.

Customer Management

Welcoming guests at the front desk, extending a warm welcome, guiding them, and providing essential information.

Booking meeting spaces, handling mail, and doing as-needed administration are the tasks that call screening and call forwarding agents perform.

Engage in active listening with callers, confirm or clarify information, and support and assist irate clients in defusing the situation.

Safety and Security

Maintain office security by adhering to safety rules and limiting access through the reception desk (monitor logbook, issue visitor badges).

Office Environment:

Ensure proper cleanliness, sanitation and general upkeep of the office premises. Handle workspace planning, allocation ambience, and quality of work environment.

Assist or arrange in the organizing of corporate events and ensuring that all resources needed for the event are managed in coordination with the respective organizing teams.

Records:

Maintains and update records of all services done for the company and contribute to team continuity by documenting and communicating actions, irregularities, and ongoing needs.

Qualifications & Experience

• Bachelors degree: additional certification in Office Management is a plus
• 2 to 3 years of relevant work experience.
• Proficiency with MS Office software
• Previous GCC experience is a plus
• Proficiency in Arabic is mandatory

Preferred skills and Competencies

• Outstanding customer service skills, active listening, and effective verbal and written communication.
• Proven work experience as a Receptionist, Front Office Representative or similar role
• Hands-on experience with office equipment (e.g. scan machines, printers)
• Professional demeanor and appearance.
• Excellent verbal and written communication skills.
• The ability to be resourceful and proactive in the face of adversity.
• The competence to multitask, organize, and manage time while setting priorities.
• Customer-service-oriented behavior.
• Strong negotiation and problem-solving skills.
• Ability to prioritize tasks and delegate them when appropriate.
• Ability to act with integrity, professionalism, and confidentiality.