Operations Control Room Supervisor

Job Description

The Operations Control Room Supervisor is responsible for managing and overseeing all control room activities to ensure seamless 24/7 operational continuity, efficient resource utilization, and compliance with HSE, quality, and contractual requirements. The role plays a key part in monitoring operational performance, coordinating field activities, managing incidents, and ensuring effective service delivery.

Key Responsibilities:

• Supervise and lead control room personnel, ensuring adherence to operational procedures, performance standards, and service requirements.
• Monitor and coordinate vehicle dispatch, manpower allocation, and attendance management through ICSP systems.
• Track real-time field operations, fleet movements, and service delivery performance to ensure operational efficiency.
• Manage driver schedules, including working hours, rest periods, and annual leave, ensuring compliance with labour and safety regulations.
• Coordinate emergency response activities, ensuring timely escalation, communication, and effective incident management.
• Ensure accurate collection, validation, and reporting of operational data, including photographic evidence and supporting documentation.
• Monitor compliance with HSE standards through incident reporting, risk identification, and implementation of corrective actions.
• Ensure service quality by monitoring performance against KPIs, SLAs, and contractual obligations.
• Manage Vehicle Check Reports (VCR), ensuring proper documentation, review, and follow-up on required actions.
• Coordinate with fleet and maintenance teams to ensure vehicle readiness and report any technical, safety, or compliance concerns.
• Verify the validity and availability of operational permits, licenses, and approvals required for service continuity.
• Support internal and external audits by maintaining accurate records, documentation, and system integrity.
• Prepare operational reports and provide insights on performance trends, challenges, and improvement opportunities.

Key Skills:

• Strong experience in control room operations, fleet monitoring, and field service coordination.
• Good understanding of dispatching systems, GPS tracking, and operational monitoring platforms (ICSP or similar systems).
• Strong knowledge of workforce planning, manpower allocation, and shift management.
• Ability to manage emergency situations and coordinate incident response effectively.
• Strong reporting, analytical, and problem-solving skills.
• Knowledge of HSE practices, incident reporting, and risk management.
• Ability to monitor KPIs, SLAs, and contractual service requirements.
• Strong communication and coordination skills with internal teams, drivers, clients, and stakeholders.
• Proficiency in MS Office applications and operational reporting tools.
• Ability to work under pressure in a 24/7 operational environment.

Qualifications & Experience:

• Bachelor’s degree or Diploma in Operations Management, Logistics, Business Administration, Engineering, or a related field.
• Minimum 5 years of experience in control room operations, fleet operations, logistics, waste management, or similar service industries.
• Proven experience supervising operational teams in a fast-paced environment.
• Experience working with fleet tracking systems, dispatch systems, and operational management platforms.
• Knowledge of UAE labour regulations, HSE standards, and operational compliance requirements.
• Experience in managing drivers, field teams, and large-scale service operations is preferred.

Preferred Industry Experience:

Candidates from the following industries are preferred:

• Waste Management and Environmental Services
• Transportation and Logistics
• Fleet Management
• Facilities Management
• Oil & Gas Operations
• Construction and Infrastructure Services
• Municipal Services / Government Service Contracts
• Emergency Response and Command Centre Operations