Receptionist

Job Description

Receptionist – Real Estate Trustee Office

We are looking for a Receptionist to be the first point of contact for clients visiting our Real Estate Trustee Office.

This role is ideal for someone professional, well-organized, and customer-focused. You will play a key role in managing front desk operations, guiding clients through services, and ensuring a smooth and welcoming experience in a structured, high-standard environment.

Key Responsibilities

Front Desk Operations & Guest Experience

• Welcome clients and visitors in a professional and friendly manner
• Manage reception area, ensuring it remains organized and presentable
• Direct clients to the correct service counters based on their needs
• Handle walk-ins, appointments, and general inquiries
  

Customer Service & Guidance

• Assist clients with basic information on real estate services and procedures
• Guide customers on required documents and next steps
• Clearly communicate waiting times and service flow
• Support clients throughout their visit to ensure a smooth experience
  

Administrative & Support Tasks

• Handle incoming calls, emails, and basic inquiries
• Maintain visitor logs and daily records
• Assist with document collection and basic verification before processing
• Support internal teams with coordination and communication
  

Service Quality & Compliance

• Ensure all interactions meet customer service standards and company procedures
• Follow operational guidelines and regulatory requirements
• Maintain confidentiality of client information
• Escalate issues, complaints, or delays to management when required
  

Requirements

• Previous experience in customer service, receptionist, or front desk roles
• Experience in real estate, banking, or government service centers is a plus
• Strong communication and interpersonal skills
• Professional appearance and attitude
• Ability to work in a structured, process-driven environment
• Comfortable handling high customer volume
• Basic computer skills (CRM systems, email, scheduling tools)
• Fluency in English required; Arabic is a strong advantage
  

Salary & Benefits

• Competitive Salary: Based on experience
• Work Visa sponsorship
• Medical insurance
• 30 days of paid annual leave
• Structured and professional working environment
  

Work Arrangement

• Full-time, on-site role
  

Why Join Us?

• Be the face of a professional, high-standard service office
• Structured environment with clear responsibilities
• Opportunity to grow within real estate and customer operations
• Supportive team and training provided
  

Customer-focused and organized? Join a role where first impressions matter. Apply now!