Receptionist

Job Description

Job Description

About the Role

GEMS Wellington Academy Silicon Oasis is seeking a professional, friendly, and highly organised Receptionist to be the first point of contact for our school community. This is a key front-facing role where you will represent the school’s values and ensure every visitor, parent, staff member, and student receives a warm and efficient welcome. This position requires immediate commencement.

As the face of the school, you will play a vital role in delivering outstanding customer service and supporting the smooth day-to-day operation of the school office.

Key Responsibilities

Act as the first point of contact for all visitors, parents, students, and staff

Answer telephone calls promptly, courteously, and direct enquiries appropriately

Provide accurate information regarding admissions, curriculum, school events, and activities

Welcome all visitors and ensure a professional and friendly reception experience

Maintain a clean, organised, and presentable reception area at all times

Manage the visitor register and coordinate school tours

Support communication of school events through daily bulletins and updates

Handle incoming and outgoing mail and coordinate courier services

Provide general administrative and secretarial support as required

Ensure compliance with all GEMS policies, procedures, and safeguarding standards

Support school operations by attending meetings and contributing where required

Carry out additional duties as directed by the line manager

Skills

About You

Diploma or A-Level

Excellent communication and interpersonal skills

Strong customer service mindset with a professional and welcoming attitude

Highly organised with the ability to multitask in a busy environment

Proficient in basic administrative and office systems

Calm, approachable, and able to handle queries efficiently and courteously

Previous experience in a receptionist or front-of-house role (school experience desirable but not essential)

Why Join Us?

At GEMS Wellington Academy Silicon Oasis, you will be part of a dynamic and supportive school community committed to excellence. We offer a professional environment where your role makes a real difference every day.

GEMS Education is committed to safeguarding and promoting the welfare of all of its students and staff. A UK-enhanced DBS or equivalent police check is a pre-requisite for all appointments.