Sales Coordinator

Job Description

Genuine is the way.

At SARA Group, we believe that authenticity drives connection, impact, and growth. We show up as our real selves, communicate openly, and move fast with purpose. By keeping things genuine, we build stronger brands, better experiences, and teams that grow together. This mindset shapes everything we do — from how we collaborate internally to how our brands show up in market.

The Sales Coordinator – Projects plays a key role in supporting and enabling the commercial operations by ensuring smooth order processing, strong customer coordination, and effective cross-functional collaboration. This role sits at the heart of the sales cycle — connecting customers, sales teams, warehouse, and finance to deliver a seamless and efficient customer experience. Success in this role comes from strong attention to detail, proactive communication, and the ability to manage multiple priorities in a fast-paced environment.

What You’ll Do

Sales Support & Order Management

• Create and manage customer quotations with accuracy and timeliness

• Prepare customer sales orders and route them for sales team authorization

• Send approved customer orders to the purchasing team for supplier coordination

• Manage sample orders, including tracking availability, delivery status, and returns

• Collaborate with the sales team to gather key order details and ensure smooth handover

Customer Service & Relationship Management

• Manage new customer account creation and related documentation

• Maintain organized and up-to-date customer records, including quotations, purchase orders, sales orders, delivery notes, and receipts

• Handle customer complaints and manage aftersales follow-up

• Monitor customer payment timelines and escalate delays when needed

Inventory & Fulfilment Coordination

• Liaise with the warehouse to confirm product availability and readiness for sale

• Review daily and weekly sales batches and share invoices and delivery documents with the accounts team

Compliance & Process Adherence

• Prepare warranty documents and compile operation and maintenance manuals

• Ensure proper documentation and adherence to internal systems and approval processes

Cross-functional Coordination

• Work closely with sales, finance, and warehouse teams to ensure seamless order flow

• Coordinate with the accounts team on Letters of Credit, ensuring clarity and commercial alignment with suppliers

Projects & Business Support

• Support special assignments and business initiatives as requested by management

• Contribute ideas to improve processes, efficiency, and overall customer experience

What You’ll Bring

• Fluent in English and Arabic with strong written and verbal communication skills

• Strong organizational skills with the ability to manage high volumes of orders and follow-ups

• Proactive and solution-oriented mindset with the ability to improve workflows

• Customer-focused approach with strong relationship management skills

• Ability to handle complaints, aftersales issues, and payment follow-ups professionally

• Collaborative team player with a proactive and supportive attitude

What We’re Looking For

• Bachelor’s degree in business administration or a related field

• 3–5 years of relevant experience in sales coordination or customer service

• Strong ability to review client specifications and product data sheets

• Experience working in a multicultural environment

• Proficiency in Microsoft Excel and strong overall computer skills

Why Join Us?

• Learning, Development & Performance Excellence – access to eLearning, educational programs, and personalized development plans designed to support career growth. Our structured journeys are supported by an AI-driven talent management system that connects performance and potential directly to rewards

• Wellbeing & Coaching – on-demand mental health coaching and benefits that support balance and resilience

• SARA Cares – initiatives that extend to education and other human-centered benefits beyond work