Sales Support Analyst

Job Description

Welcome to MultiBank Group, a global financial pioneer established in 2005 in California and now proudly headquartered in Dubai, UAE. We specialize in delivering cutting-edge trading technology, unparalleled liquidity, and exceptional customer service. Our extensive range of financial products includes Forex, Metals, Shares, Indices, Commodities, and Cryptocurrency CFDs.

Join our thriving community of over 2 million clients across 100 countries, contributing to a daily trading volume exceeding US$ 35 billion. As a heavily regulated institution with oversight from 18+ financial regulators across 5 continents, and recipient of over 80 financial awards, MultiBank Group is devoted to innovation, excellence, and empowering our clients to achieve their financial goals.

Role Overview

We are seeking a detail-oriented and dependable Sales Support Analyst to support our Sales Performance Department. The ideal candidate will focus primarily on data entry, report generation, and reporting accuracy to support business decisions.

Key Responsibilities

• Audit and review recorded sales calls to assess quality, compliance, and adherence to company standards; provide structured feedback and escalate issues where necessary.
• Monitor daily sales team activity and ensure timely, consistent client engagement across all assigned accounts and pipelines.
• Maintain, update, and distribute accurate sales performance reports and tracking sheets using Excel on a daily, weekly, and monthly basis.
• Collaborate with the sales team to support outreach campaigns, follow-up workflows, and lead management activities.
• Manage and update client data within the CRM system (preferably CCRM Antelope), always ensuring data integrity and completeness.
• Identify operational gaps within the sales support function and proactively recommend process improvements.
• Support onboarding documentation, client audit trails, and compliance reporting as required.
• Liaise with internal departments including Compliance, Operations, and Finance to resolve client queries and escalate issues as needed.
  

Qualification Requirements

• Minimum 1 year of experience in the forex or broader financial services industry, preferably in sales operations, client services, or a related analytical/support function.
• Proficiency in Microsoft Excel, including formulas, pivot tables, data validation, and reporting tools.
• Hands-on experience with CRM platforms; CCRM Antelope experience is a strong advantage.
• Strong analytical mindset with exceptional attention to detail and accuracy under pressure.
  

Why Join Us?

• Work with one of the world’s leading financial derivatives institutions.
• Competitive salary plus performance-based incentives.
• Access to a dynamic, international, and fast-growing environment.
• Strong opportunities for career progression within a global financial group.
• Be part of a business committed to innovation, excellence, and long-term growth.
  

Become part of our international community at MultiBank Group, dedicated to excellence, innovation, and shaping the future of finance.

MultiBank Group combines prime liquidity, cutting-edge technology, and first-class service to deliver advanced trading platforms to clients worldwide.

Our mission is to provide exceptional products and services to our clients — and we continue to invest heavily in technology and regulation to benefit our customers and the financial industry as a whole.

As the most heavily regulated financial derivatives group, MultiBank Group maintains an unblemished regulatory record with all its regulators.

Positions available across our 25+ global offices — Dubai, Hong Kong, Singapore, London, Sydney, and more. 🌐 Learn more: www.multibankgroup.com

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