Senior Engineer
Job Description
Senior Engineer – Service Sales
Responsibilities
The Sales Engineer shall be responsible for renewing the Annual Maintenance Contracts (AMC) for all elevators and escalators within the assigned territory. This includes:
- Engaging with existing clients prior to contract expiry
- Preparing renewal proposals and negotiating terms
- Ensuring timely closure of renewal agreements
- Acquisition of Third‑Party Elevators & Escalators
The Sales Engineer must actively pursue and secure maintenance contracts for non‑AG Elevator (third‑party) equipment, including:
- Elevators
- Escalators
- Moving walks
This involves market research, site surveys, technical evaluation, and proposal submission.
- Tender Participation
The Sales Engineer shall participate in all tenders related to:
- AMC (Annual Maintenance Contracts)
- Repair works
- Modernization (partial or full upgrades)
Responsibilities include document preparation, compliance review, pricing, and coordination with internal departments.
- Payment Collection
The Sales Engineer Is Accountable For Ensuring Timely Collection Of Payments For All Orders Booked, Strictly Following The Agreed Payment Terms. This Includes
- Coordinating with clients for invoice acknowledgment
- Following up on due and overdue payments
- Supporting the finance team in resolving payment issues
- Technical Coordination
The Sales Engineer must work closely with the technical and service teams to ensure smooth operations, including:
- Sharing customer requirements and site conditions
- Coordinating site visits, surveys, and technical assessments
- Supporting the team in resolving service‑related issues
- Ensuring customer satisfaction and service continuity
- Customer Relationship Management
