Officer, Collections
Job Description
Key KPIs
- Recovery rate / Cash collection vs target
- Agency productivity & efficiency
- Settlement turnaround time
- Compliance & audit adherence
- Portfolio resolution rate
Skills & Competencies
- Strong understanding of collections & recovery lifecycle for Credit & Personal loan products
- Analytical skills (MIS, performance tracking)
- Negotiation & decision-making
- Stakeholder / vendor management
- Knowledge of UAE banking regulations
Experience & Qualification
- 1–5 years in collections/recovery (banking/NBFC/agency)
- Experience in handling outsourced recovery vendors
- Graduate in Finance / Business (MBA preferred)
