Social Media Marketing Specialist

Job Description

Social Media Strategy & Planning

• Collaborate with the Marketing Manager in the development and execution of social media strategies that support brand awareness, community growth, marketing campaigns and business objectives.
• Provide insights into platform trends, audience behaviour, content opportunities and emerging social media best practices.
• Adapt approved campaign concepts, messaging and content plans into platform-specific content for Instagram, TikTok, Facebook, LinkedIn and emerging digital channels.
• Identify opportunities to increase reach, engagement, customer acquisition and brand visibility through social media activities.

Content Creation & Storytelling

• Capture high-quality photography and videography across all KBP locations, events, product launches, catering activations and day-to-day operations.
• Create and edit engaging social-first content, including Reels, TikToks, Stories, short-form videos, photography and behind-the-scenes content.
• Ensure all content is optimised for platform requirements, audience preferences and engagement opportunities.
• Maintain a well-organised digital content library of photography, videography and creative assets.
• Leverage emerging content creation tools, including AI-powered platforms, to enhance creative output and workflow efficiency.

Community Management & Engagement

• Manage the day-to-day publishing, scheduling and maintenance of all social media channels in line with the approved content calendars.
• Write engaging captions and social copy that align with Knead’s brand voice and campaign objectives.
• Monitor and respond to comments, direct messages, reviews and customer enquiries in a timely and professional manner.
• Foster meaningful engagement with the online community to strengthen brand affinity, customer loyalty and advocacy.
• Act as a brand ambassador, promoting Knead’s values, culture and guest experience through all social interactions.

Campaign Support & Brand Activation

• Support the execution of marketing campaigns, seasonal promotions, product launches, store launches, community initiatives, events, partnerships and catering activities.
• Coordinate content creation across all KBP locations, ensuring a consistent yet locally relevant presence.
• Assist in managing influencer collaborations, content partnerships, media visits and community engagement initiatives.
• Collaborate closely with the Marketing Manager, Graphic Designer, Marketing Coordinator and wider business stakeholders to ensure campaigns are visually and strategically aligned.
• Support the effective utilisation of approved marketing resources and content creation budgets.

Performance Monitoring & Reporting

• Monitor, analyse and report on social media performance metrics across all platforms.
• Provide actionable insights and recommendations to improve content effectiveness, engagement and audience growth.
• Track campaign performance against agreed objectives and identify opportunities for optimisation.
• Monitor content performance to maximise return on marketing investments and improve future campaign outcomes.

Stakeholder Collaboration

• Collaborate closely with chefs, bakers, baristas, operation managers, store managers and leadership teams to identify content opportunities and support business objectives.
• Build strong working relationships across departments to ensure timely content creation and campaign execution.
• Foster positives relationships with influencers, content creators, media representatives and community partners.
• Support a collaborative, innovative and guest-focused marketing culture across the business.

Minimum Qualifications and Technical Skills

• Bachelor’s Degree or Diploma in Marketing, Communications, Digital Marketing, Media or a related field.
• Minimum 2-4 years’ experience in social media marketing, content creation or digital marketing.
• Proven experience managing social media platforms, particularly Instagram, TikTok and Facebook.
• Strong photography, videography and short-form editing skills.
• Proficiency in content creation and editing tools such as Canva, CapCut, Adobe Creative Suite or equivalent.
• Experience using AI-powered content creation tools such as Microsoft Copilot, ChatGPT, CapCut AI, Canva AI or similar platforms to support content ideation, copy development, workflow efficiency and social media execution would be advantageous.
• Excellent copywriting, storytelling and content adaption skills.
• Strong understanding of social media trends, platform best practices, analytics and community management.
• Experience within hospitality, food & beverage, retail, lifestyle or consumer-focused brands is preferred.
• UAE driving license is advantageous.