Store Associate
Job Description
Key Responsibilities:
- Execute the sales strategy within the Store
- Work as per daily plan and achieve the pre decided sales targets
- Ensure maximum up-selling, Extended warranty and cross selling
- Assist the customers in their buying process and maximize the conversion
- Provide technical product information and demonstration which help them make informed purchases and support in doing configuration of the buying unit
- Facilitate a pleasant and hassle free experience for customers and resolve customer complaints effectively within the specified SOPs
- Manage shelf space to drive efficiency and achieve targeted sales
- Support the VM team to ensure that merchandise is stacked on shelves as per the VM guidelines while ensuring maximum utilization of the available space
- Adhere to the guidelines (SOPs) to achieve efficiency
- Follow all standard operating procedures for activities such as customer returns, exchange, price discounts etc.
- Execute the sales promotion activities and campaigns in coordination with Store Manager
- Maintain the stock accuracy in the Storeand update physical stock in the Storeand that in the system
- Merchandise dusting of entire section and section readiness in terms of product alignment as per SOP
- Stay abreast of the latest product features and quality norms as well as promotional programs relevant to the assigned category, in order to better serve the customers.
- Watch for and recognize security risks and thefts, and know how to prevent or handle these situations
Experience and skills:
- Proven experience as a Sales Representative, preferably in electronics (Mobile phone sales) or technology products.
- Strong understanding of electronic products and ability to explain technical features clearly.
- Excellent communication, negotiation, and presentation skills.
- Goal-oriented, self-motivated, and target-driven.
