Support Service Manager
Job Description
- Oversee the operations of housekeeping, catering, laundry, and security departments.
- Develop and implement policies and procedures to ensure efficient service delivery.
- Monitor and evaluate the performance of support service staff, providing coaching and training as needed.
- Oversee the management of onsite staff files, according to NMC requirements.
Operational Efficiency:
- Ensure that all non-clinical services are delivered in a timely and efficient manner.
- Conduct regular audits and inspections to ensure compliance with hospital standards and regulatory requirements.
- Manage budgets and resources effectively, optimising cost-efficiency without compromising service quality.
Safety and Compliance:
- Ensure compliance with health and safety regulations, including fire safety, infection control, and environmental standards.
- Coordinate with the relevant departments to manage emergency preparedness and response plans.
- Maintain up-to-date records of safety inspections, incidents, and corrective actions.
Vendor and Contract Management:
- Negotiate and manage contracts with external service providers, ensuring high standards of service delivery.
- Monitor vendor performance and address any issues or discrepancies promptly.
Customer Service:
- Address and resolve any issues or complaints related to support services.
- Implement feedback mechanisms to continuously improve service quality and patient satisfaction.
Strategic Planning:
- Contribute to the hospital’s strategic planning process, particularly in areas related to non-clinical services.
- Identify opportunities for service improvements and innovations.
Education and Certification
- Bachelor’s degree in Healthcare Administration, Business Administration, or a related field. A Master’s degree is preferred.
Knowledge and Skills
- Strong knowledge of healthcare regulations and standards.
- Excellent leadership and team management skills.
- Proven ability to manage budgets and resources effectively.
- Strong problem-solving and decision-making skills.
- Excellent communication and interpersonal skills.
- Proficiency in MS office.
