Call Center Executive

Key Responsibilities:
Handle incoming and outgoing calls from patients, attendants, and healthcare service inquiries.

Schedule, confirm, reschedule, and cancel patient appointments.

Provide information about doctors, medical departments, consultation timings, and available services.

Assist patients with appointment procedures, registration requirements, and hospital facilities.

Make follow-up calls to patients regarding appointments, consultations, and scheduled visits.

Coordinate with doctors, nurses, reception, and other departments to address patient inquiries.

Respond to patient concerns and complaints professionally and escalate complex issues when necessary.

Maintain accurate call records, patient details, and appointment information in the hospital management system.

Provide information about health packages, medical check-ups, and hospital services.

Follow up on missed appointments and pending inquiries.

Maintain patient confidentiality and comply with healthcare communication policies.

Deliver a positive patient experience through polite, empathetic, and professional communication.

Qualifications and Requirements
Bachelor's degree or diploma in any relevant field.

Previous experience in a hospital call center, healthcare customer service, or a similar role is preferred.

Basic knowledge of medical terminology and hospital operations.

Excellent verbal communication and active listening skills.

Good command of English; knowledge of additional languages is an advantage.

Familiarity with hospital management systems (HMS), CRM software, and MS Office.

Strong telephone etiquette and patient-handling skills.

Ability to manage high call volumes and handle multiple inquiries efficiently.

Good problem-solving, interpersonal, and time-management skills.

Patient, courteous, and service-oriented attitude.

Ability to maintain confidentiality of patient information.

Add healthcare call-handling dutiesClarify the required experience level