Job Description
Key Responsibilities:
Welcome patients and visitors and assist them with registration procedures.
Schedule, confirm, reschedule, and manage dental appointments.
Answer incoming phone calls, respond to patient inquiries, and provide clinic-related information.
Maintain and update patient records, treatment schedules, and appointment databases.
Coordinate with dentists, dental assistants, and other clinic staff regarding patient consultations.
Handle billing, payment collection, invoices, and receipts.
Explain basic clinic procedures, appointment requirements, and available dental services.
Follow up with patients regarding appointments and scheduled treatments.
Manage patient feedback and complaints professionally.
Maintain an organized and welcoming reception area.
Ensure patient confidentiality and follow clinic policies and procedures.
Qualifications and Requirements
Bachelor's degree or diploma in Business Administration, Healthcare Administration, or a related field.
Previous experience as a Dental Receptionist, Medical Receptionist, or Front Desk Executive is preferred.
Basic knowledge of dental terminology and clinic administration procedures.
Familiarity with dental practice management software and MS Office.
Good understanding of appointment scheduling and billing procedures.
Excellent verbal and written communication skills.
Strong customer service and interpersonal abilities.
Professional, friendly, and patient-focused attitude.
Good organizational, multitasking, and time-management skills.
Ability to handle patient information confidentially and responsibly.
Ability to work effectively in a busy dental clinic environment.
Ready to apply?
Review the requirements, then send your application to the employer.
