Job Description
Key Responsibilities:
Welcome patients, visitors, and attendants and provide assistance at the reception.
Manage patient registration, appointments, check-ins, and follow-up schedules.
Answer incoming calls, respond to inquiries, and direct calls to the appropriate departments.
Provide information about doctors, medical departments, consultation timings, and healthcare services.
Verify patient details, insurance information, and required documents.
Coordinate with doctors, nurses, and other departments to ensure smooth patient flow.
Assist with billing, payment collection, and issuing receipts when required.
Maintain accurate patient records and update information in the hospital management system.
Handle patient feedback, complaints, and concerns professionally.
Ensure patient confidentiality and follow healthcare policies and procedures.
Maintain a clean, organized, and welcoming reception area.
Qualifications and Requirements
Bachelor's degree or diploma in Healthcare Administration, Hospital Management, Business Administration, or a related field.
Previous experience as a Front Office Agent, Medical Receptionist, or Front Desk Executive in a healthcare setting is preferred.
Basic knowledge of medical terminology and hospital administrative procedures.
Familiarity with hospital management systems (HMS), electronic medical records (EMR), and MS Office.
Understanding of patient registration, appointment scheduling, and billing procedures.
Excellent verbal and written communication skills.
Strong customer service and interpersonal abilities.
Professional, courteous, and patient-focused attitude.
Good organizational, multitasking, and time-management skills.
Ability to handle confidential patient information responsibly.
Ability to work effectively in a fast-paced healthcare environment.
Ready to apply?
Review the requirements, then send your application to the employer.
