Job Description
The main duties and responsibilities of this role include:
Coordinate the complete VIP guest journey, including arrivals, departures, itineraries, billing, and special arrangements.
Conduct pre-arrival and last-minute suite checks, working closely with relevant departments to ensure VIP readiness.
Build strong relationships with VIPs, repeat guests, and Jumeirah One Platinum and Gold members, anticipating preferences and individual needs.
Ensure personalized engagement throughout the stay, including courtesy calls, express check-out, and departure follow-up.
Lead, motivate, and develop the Guest Relations team through coaching, SOP-based training, role plays, and performance monitoring.
Maintain Jumeirah and LQA service standards through regular quality checks, mystery guest feedback analysis, and corrective action plans.
About You
The ideal candidate for this position will have the following experience and qualifications:
Diploma or Bachelor’s Degree in Hospitality Management or a related field from a recognized institution.
5–8 years’ experience in Front Office or Guest Relations within a luxury hotel, with proven leadership responsibilities.
Strong experience handling VIP guests, arrivals, special requirements, and complex guest complaints.
Proficient in Microsoft 365 and Property Management Systems, preferably Opera; Group/Team Trainer certification is an advantage.
Strong leadership, problem-solving, time management, planning, and organizational skills, with flexibility to work shifts, weekends, and holidays.
Ready to apply?
Review the requirements, then send your application to the employer.
