Patient Experience Executive

Key Responsibilities:
Welcome and assist patients and their families throughout their hospital visit.

Monitor patient satisfaction and ensure a smooth and positive patient experience.

Collect patient feedback through surveys, calls, and direct interactions.

Handle patient complaints, concerns, and service-related issues professionally.

Coordinate with doctors, nurses, reception, billing, and other departments to resolve patient concerns.

Follow up with patients to ensure their issues have been addressed satisfactorily.

Assist patients with appointments, admissions, consultations, and discharge-related queries.

Identify service gaps and communicate improvement suggestions to management.

Maintain accurate records of patient feedback, complaints, and resolutions.

Support patient experience improvement programs and service quality initiatives.

Ensure patient confidentiality and follow hospital policies and healthcare standards.

Qualifications and Requirements
Bachelor's degree in Healthcare Administration, Hospital Management, Business Administration, or a related field.

Previous experience in patient relations, customer service, hospital administration, or a similar healthcare role is preferred.

Basic knowledge of hospital operations and healthcare services.

Excellent communication, interpersonal, and active listening skills.

Strong customer service and conflict-resolution abilities.

Good understanding of patient satisfaction and service quality standards.

Familiarity with hospital management systems (HMS), CRM software, and MS Office.

Empathetic, professional, and patient-oriented attitude.

Strong organizational, multitasking, and problem-solving skills.

Ability to handle sensitive patient information with confidentiality.

Ability to work effectively with multidisciplinary healthcare teams.