Job Description

Insurance Coordinator – Collection

The Insurance Coordinator – Collection is responsible for managing, tracking, and resolving outstanding insurance claims and collections. This role ensures timely reimbursement from insurance providers, accurate reconciliation of accounts, and detailed data management using advanced spreadsheet functions.

Key Responsibilities

• Monitor and follow up on outstanding or pending health insurance claims with insurance providers to ensure timely reimbursement.
• Coordinate and execute collection strategies for outstanding insurance balances to reduce the hospital’s Days Sales Outstanding.
• Reconcile insurance payments against submitted claims, identify discrepancies, and actively resolve denied or short-paid claims.
• Maintain comprehensive Excel spreadsheets to track collection statuses, aging reports, and denial patterns.
• Communicate effectively with insurance companies to resolve complex billing issues, approvals, and contract interpretations.
• Ensure all collection and billing practices comply with UAE healthcare regulations, DHA policies, and hospital standards.

Requirements

Minimum of 2 years of direct experience in healthcare insurance coordination and collections within the UAE.High proficiency in Microsoft Excel, including VLOOKUP, Pivot Tables, and financial data analysis formulas, is mandatory.Deep understanding of UAE health insurance systems, medical coding, and Dubai Health Authority regulations.Strong analytical skills, excellent negotiation capabilities, and meticulous attention to detail.Fluency in English is required; knowledge of Arabic is an asset.

Summary

Industry:

Healthcare & hospitality

Experience Required:

2 year(s) minimum

Career Level:

Entry level

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