Assistant Admission Counsellor

Job Description

About the job

SECTION I: JOB PURPOSE

The purpose of this role is to proactively advise prospective students and newly admitted students during the admission cycle by providing personalized support and serving as a resource for the applicants.

SECTION II: RESPONSIBILITIES

Key Responsibilities

• Participate in information sessions, student orientations, exhibitions, and other events to provide information about the university and its programs.
• Participates in recruitment visits in UAE and overseas, including, but not limited to, education fairs, open days, school/company and partner visits, education exhibitions, mall booths, and road shows.
• Meets with potential students and conducts informative presentations to meet individual registration and Admission targets
• Attends international students’ queries in person or by email and telephone; attends local students’ queries either on the counter, by email, or by phone.
• Calls prospectus students who fail to register for courses after being admitted to the university to identify problems and advise them on action.
• Conducts one-on-one admission counseling sessions to advise applicants on admission criteria, process, and admission status.
• Screens applications with recommendations regarding admission criteria and send them to colleges for evaluation.
• Inform students on their admission status, placement exams, and registration options via phone, email, SMS, or in person.
• Follows up with newly admitted students regarding placement exams, registration dates, payment deadlines, missing documents, orientation dates, etc.); Provides campus tours if needed.
• Generates usernames and passwords for students and prepares admission letters as requested by students.
• Consult students on the sections’ timing and email the schedule with information on payment deadlines, the calendar, and the orientation date.
• Ensure that students’ contact details and documents are accurately entered in ERP. Forward applications/documents to the Records Section of the Registration Department for filing.
• Provide support to first-time registrants in selecting courses and registering for courses.
• Advise prospective students and new applicants, if needed, to financial aid/scholarships.
• Advise new applicants on one hand to Student Support Services for student visas, transportation, lockers, and accommodation.
• Documents all calls with regard to caller inquiries accurately using the tracking system in place.
• Any other duties assigned by the Senior Manager or Admission specialist.
  

SECTION III: KNOWLEDGE AND SKILLS

Minimum Educational Qualifications Required For The Role

Bachelor’s degree

Minimum Years Of Experience Required

0- 1 year of experience in the Education sector or a related field

Nature Of Relevant Experience Required

Demonstrated ability to advise students and parents

Ability to develop and maintain good relationships with customers

A clear understanding of customer services

Willingness to work flexible hours based on the needs of

Language – Skills

English is required for C1

Arabic is preferred C1

Special Skills And Abilities

MS Office and Computer skills, Public Relations, Customer Service skills, Communication skills, Presentation skills, Ability to work hard and under pressure, Flexibility

SECTION IV: INTERACTIONS

Key Internal Contacts

Working with college advisors and staff daily

Key External Contacts

Working with leads, prospective students’ parents, and others..etc