Job Description
Your new role, what’s involved?
- Setting a new regional standard for key client account management, ensuring closer alignment with WSP’s global client programme.
- Designing and curating exceptional client experiences to deepen engagement and satisfaction.
- Developing strategic growth plans in collaboration with clients to align their business needs with WSP’s capabilities.
- Building and strengthening client relationships to achieve long-term partnerships.
- Team leadership of key account leads, fostering a culture of growth, collaboration and innovation.
- Ensuring our account plans are regularly updated, and all client records are accurately reflected in our Client Relationship Management (CRM) tool.
- Collaborating with Work Winning teams to contribute to key large-scale and complex strategic pursuits win strategies.
- Reporting on Client Programme progress to senior management
We’d love to hear from you if you have:
- Bachelor’s degree in Business, Engineering, or a related field.
- Proven experience in business development, ideally managing/leading key client accounts.
- Demonstrated ability to design and implement client journeys that drive exceptional customer satisfaction and loyalty.
- Strong understanding of customer experiences principles and the ability to embed them into account management strategies.
- Excellent project management skills with the ability to manage multiple client accounts simultaneously.
- Exceptional communication and interpersonal skills, with the ability to influence and negotiate effectively.
- Detailed knowledge of, and experience in, the market and industry trends in the Middle East region.
- A passion for client success and driving innovative solutions to address their needs.
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