Credit and Collections Associate
Job Description
- Carry out credit check activity according to Survitec Credit process, recording outcomes accurately and in a timely manner
- Manages and resolves customer disputes to ensure invoices are paid on time and in full
- Locates and monitors overdue accounts, using computers and a variety of automated systems
- Persuades customers to pay amounts due, arranging debt repayment schedules as per authority level and based on customers’ financial situations, agreeing extension to credit terms within own authority level or escalating as needed
- Records information about financial status of customers and status of collection efforts
- Sorts and files correspondence and perform miscellaneous clerical duties, such as answering correspondence, writing reports and maintaining system data
- Locates and notifies customers of delinquent accounts by mail or telephone, as per specified process identifying the reason(s) for any overdue payment and to review / confirm the terms of sales, credit or service agreements
- Identifies and answers customer questions regarding problems with their accounts and advise customers of necessary actions and strategies for debt repayment
- Manages own workload ensuring all performance measures and SLAs are met
You will have the opportunity to develop in your role and feel proud of the work you do. Working at Survitec is fast paced, challenging and incredibly rewarding. This is not just another job; this is your career.
Essential Criteria
The Experience, Qualifications and Skills You Will Have
- Proven experience in a similar function
- Desirable Criteria
- Third Level Qualification in Finance
Why You Should Work for Us
- Competitive Base salary
- 30 days holiday excluding public holidays
- Additional day off to celebrate your birthday
- Company Anniversary Holiday Benefit
- Health insurance
- Life Assurance
- Training & Professional Development
- Employee Assistance Programme
- Workplace Reward & Recognition scheme
