Guest Services Executive – UAEN

Job Description

• Greets patients and/or Guests arriving at the outpatient clinics, to assists as required. 

• Registers all outpatients upon arrival as per policy.

 • To maintain Patient Confidentiality. 

• Identification of Patient Valid documents i.e., EID or Passport.

 • Checking eligibility for insurance approval.

 • Schedules, reschedules, cancels, and confirms outpatient and medical services as required. 

• Initiate accurate process to complete the patient’s registration ( insurance or self- paying.) 

• Collecting Payment, i.e., Cash, Deductibles, Co-insurance, and Copayment as per insurance and/or SOB’s (from online insurance portals) service wise.

 • Coordinates with Nursing and other Departments to resolve patient’s queries. 

• Informing patients when there are delays for diagnostic or treatment services.

 • Directs patients to appropriate clinics/areas.

 • Submits documents related to cash collection and refunds to Chief Cashier. 

• Maintains records for any authentication for services for any patient(s) given by higher officials. Report to be forwarded to Billing Supervisor.

 • Reconciliation of daily cash and credit card collection to be completed before closing. Excess or short in collection to be reported to Chief Cashier. 

• Cash collection according to the individual collection report must be deposited in the Main Cash Box. 

• Coordinates with the Clinic and service providing units for rectification of documents and reports requested by the Back Office – Claims Submission Team. 

• Assists in training of the new employees as directed by supervisor.

 • Knowledge of insurance protocols.

 • Coordinates with insurance department and clinic for preauthorization of services. 

• Knowledge in basic medical terminology ( limited to front office ).

Qualifications

Bachelor, Diploma, High school