Guest Services Officer
Job Description
- Welcomes patients, verifies identification, and ensures accurate registration by collecting demographic and insurance information.
- Performs insurance eligibility checks, validates procedures, and informs patients of out-of-pocket responsibilities.
- Secures necessary signatures, distributes patient rights documents, and ensures compliance with all regulatory standards.
- Manages scheduling, follow-up appointments, reminder calls, and updates for patients and families.
- Handles cash collections, reconciliations, and deposits, ensuring proper documentation and adherence to procedures.
- Maintains professionalism and confidentiality while delivering exceptional customer service to patients, families, and staff.
- Coordinates with team leaders to resolve issues, deescalates complaints, and supports operational needs, including shift work.
- Performs administrative tasks such as answering calls, emails, and messages while ensuring smooth clinic flow and patient satisfaction.
Qualifications
Education:
Vocational education
Experience:
Minimum Of 2 Years Experience In Similar Role.
Skills:
- Practical knowledge in Microsoft Office suite
- Fluency in written and spoken Arabic
