Housekeeping Manager

Job Description

Job Description

Roles & Responsibilities

• Oversee daily housekeeping operations to ensure the highest standards of cleanliness and guest satisfaction across all areas of the establishment.
• Develop and implement housekeeping policies and procedures to optimize efficiency and maintain quality control.
• Recruit, train, and mentor housekeeping staff, fostering a team-oriented environment focused on excellence and accountability.
• Conduct regular inspections of guest rooms and public areas, providing feedback and corrective actions as needed to uphold standards.
• Manage inventory and procurement of cleaning supplies and equipment, ensuring cost-effectiveness and sustainability.
• Collaborate with other departments, such as front office and maintenance, to ensure seamless service delivery and address guest concerns.
• Prepare and manage the housekeeping budget, tracking expenses and implementing strategies for cost savings.
• Handle guest complaints and feedback professionally, ensuring prompt resolution to enhance guest experience.
• Stay updated on industry trends and advancements in housekeeping techniques and technologies to continuously improve operations.
• Ensure compliance with health and safety regulations, maintaining a safe and hazard-free environment for guests and staff.

Desired Candidate Profile

• Bachelor’s degree in Hospitality Management or related field, providing a strong foundation in hotel operations and guest services.
• Minimum 5 years of experience in housekeeping management, demonstrating progressive responsibility in a similar role.
• Certification in housekeeping management or relevant industry standards, showcasing commitment to professional development.
• Proven track record of leading a diverse team, emphasizing strong leadership and motivational skills.
• Experience in budget management and cost control, ensuring efficient use of resources.
• Fluency in English; additional languages are a plus to cater to a diverse clientele.
• Strong knowledge of cleaning chemicals and supplies, with the ability to train others on their safe and effective use.
• Exceptional attention to detail and organizational skills, ensuring that no aspect of cleanliness is overlooked.
• Excellent communication and interpersonal skills, enabling effective collaboration with team members and other departments.
• Physical fitness to perform tasks such as lifting, bending, and standing for extended periods, essential in a fast-paced environment.