Housekeeping Team Leader

Job Description

Job Description

Roles & Responsibilities

• Oversee daily housekeeping operations, ensuring that all guest rooms and public areas meet the highest cleanliness standards.
• Conduct regular inspections of guest rooms and common areas, providing immediate feedback and guidance to team members on areas for improvement.
• Train and mentor housekeeping staff on best practices, efficient cleaning techniques, and safety protocols to enhance team performance.
• Manage inventory of cleaning supplies and equipment, ensuring that stock levels are maintained and orders are placed timely to avoid shortages.
• Collaborate with the front desk and maintenance teams to address guest requests and resolve any issues related to room cleanliness or maintenance.
• Implement and uphold housekeeping policies and procedures, ensuring compliance with health and safety regulations.
• Prepare weekly staff schedules, optimizing shifts based on occupancy levels and special events to ensure adequate coverage.
• Handle guest complaints and feedback with professionalism, ensuring timely resolution to maintain high satisfaction levels.
• Monitor team performance through regular meetings and one-on-one check-ins, fostering a positive and motivated work environment.
• Assist with budgeting and cost control measures related to housekeeping operations, identifying areas for efficiency and savings.

Desired Candidate Profile

• High school diploma or equivalent; additional certifications in hospitality management or housekeeping preferred.
• Minimum of 3 years of experience in housekeeping, with at least 1 year in a supervisory or team leader role.
• Proven ability to manage a diverse team and foster a collaborative and respectful workplace culture.
• Strong understanding of cleaning chemicals and safety procedures, with relevant certifications being an asset.
• Ability to communicate effectively in English; proficiency in an additional language is a plus.
• Demonstrated organizational skills and the ability to multitask, especially during peak periods.
• Proficient in using housekeeping management software and basic office applications for reporting and scheduling.
• A keen eye for detail, ensuring every corner of the property is clean and well-presented to guests.
• Cultural sensitivity and respect for diversity, enhancing guest interactions and team dynamics.
• Physical stamina to perform repetitive tasks, including lifting, bending, and standing for extended periods.