Income Auditor

Job Description

An Exhilarating Opportunity

Are You Ready for a Daring Challenge with The World’s Hottest Luxury Hotel Group? Disruptive by Design, FIVE Hotels and Resorts is Redefining ‘FIVE-Star’ Hospitality and Setting the Gold Standard across the Industry.

Join the FIVE Tribe – and Get Ready to Make Waves.

The Candidate

A Driven Self-Starter, you have Excellent Communication, Leadership and Organisational Skills. As an Astute Creative and Critical Thinker, you can Conceptualise and Implement Innovative Solutions in a Fast-Paced Environment. Not even the Smallest Detail Escapes Your Keen Eye and You Execute Tasks Proactively with Precision and Finesse. A ‘Can-Do!’ Attitude Coupled with An Inherent Flair for Taking Ownership Makes You a Highly Motivated Go-Getter.

Your Outgoing and Approachable Nature enables you to Seamlessly Connect with other ‘FIVERs’ and key Stakeholders, ensuring that Their and Your Journey at FIVE is nothing short of Sensational. Joining our Finance Team as an Income Auditor will Empower you to deliver Exceptional Experiences across our award-winning Lifestyle Destinations. Jump on Board and Unlock your Potential in a Buzzing Environment that will take your Career to New Heights!

This role is for a tech-driven revenue assurance specialist who combines operational expertise (Front Office, F&B, nightlife/parties) with advanced data analytics, automation, and AI tools to drive revenue integrity, identify leakages, and enhance profitability.

You will play a key role in transforming income audit from a control function into a data-driven business partner.

What We’re Looking For

Experience

• Minimum 2–4 years in Income Audit / Revenue Audit in hospitality
• Strong exposure to:
• Front Office operations
• F&B operations
• Nightlife / events / party operations (highly preferred)

Technical Skills

• Advanced Excel (mandatory)
• Pivot tables, Power Query, data modeling
• Strong Power BI (dashboard & automation)
• Experience with automation tools is a big advantage
• Familiar with AI tools for data analysis (practical use preferred, not theoretical)
• Experience with Micros POS, PMS systems, SAP and OTA platforms

Core Competencies

• Strong analytical and problem-solving mindset
• High attention to detail with commercial awareness
• Ability to identify patterns, anomalies, and revenue risks
• Proactive, tech-savvy, and innovation-driven
• Strong communication skills to work with operations teams

What Makes This Role Unique

• Not a routine audit job — focus on automation & intelligence
• Exposure to luxury hospitality + nightlife operations
• Opportunity to build next-generation audit systems
• Direct impact on revenue growth and cost control

Performance KPIs

• Revenue leakages identified & recovered
• % automation of audit processes
• Reduction in manual audit time
• Accuracy and timeliness of reporting
• Operational compliance improvements

Key Responsibilities

1. Revenue Audit & Controls

• Perform end-to-end audit of revenue streams across:
• Front Office (room revenue, packages, no-shows, upgrades)
• F&B outlets (Micros / POS controls, voids, discounts, rebates)
• Nightlife / Events / Parties (ticketing, table bookings, promoter deals)
• Ensure all revenues are accurately recorded, billed, and reported
• Identify revenue leakages and implement preventive controls
• Strengthen audit SOPs and compliance across departments

2. Data Analytics & Reporting

• Develop dynamic dashboards using Power BI for:
• Daily revenue tracking
• Exception reporting
• Outlet performance analysis
• Automate reporting to reduce manual work and increase accuracy
• Provide actionable insights to operations and leadership

3. Automation & AI Integration

• Design and implement automation workflows (Excel, Power Query, scripts, etc.)
• Leverage AI tools for:
• anomaly detection
• Transaction Analysis
• predictive revenue trends
• Reduce dependency on manual audit processes

4. Operational Partnership

• Work closely with:
• Front Office
• F&B teams
• Nightlife / Events operations
• Conduct spot checks, surprise audits, and process reviews
• Support operations in improving revenue capture and minimizing losses

5. Systems & Process Improvement

• Ensure proper use and integration of:
• PMS systems
• POS (Micros or similar,)
• Reservation platforms (e.g., OTA channels like Booking, Expedia)
• Identify gaps and recommend system/process improvements
• Lead digital transformation initiatives within income audit

The Team

‘FIVERs’ are Cultured yet Chic, Confident yet Self-Effacing, and Work Hard to Play even Harder. As a FIVE Tribe Member, you’ll Personify the distinct ‘Vibe at FIVE’ and apply it to create Insta-Perfect Experiences for our Guests that keeps them Coming Back for More. If you Dream of being surrounded by Like-Minded Individuals who share your Passion for Delivering Unforgettable Moments that last a Lifetime – then Look No Further and Unleash your Next-Level Potential.

Sustainable Indulgence at FIVE

FIVE curates world-class Entertainment and Luxury Living while Championing Environmental Stewardship. Driven by its core millennial base, FIVE has aligned to lead the way in ‘Sustainable Indulgence’ trailblazing next-level, high-energy Experiences within an Environmentally and Socially Responsible Framework.

An Equal Opportunity Employer

The FIVE Tribe represents over 80 nationalities across its over 2000 ‘FIVERs.’ FIVE does not discriminate and is Committed to Hiring a Diverse and Inclusive Workforce as an Equal-Opportunity Employer. Ranked regularly in the Top 10 on the Great Workplaces in the UAE list of Large Organisations, the FIVE Tribe is more than a group of people working together – it is a Family bonded by common Values and Goals, Celebrating People, Culture and Diversity.

About FIVE Hotels and Resorts

FIVE Hotels and Resorts prides itself on being Disruptively Different and Daringly Unique. Our Growing Portfolio of Lavish Destinations in the Middle East and Europe are the epitome of Glamour and Experiential Luxury, offering boundary-breaking Experiences at FIVE’s award-winning Hotels, Dining Concepts, and Immersive Nightlife Venues. As part of the Accomplished FIVE Tribe, you will be part of a group of High Achievers who Fearlessly Challenge Conventions on a Global Stage.