Key Account Manager

Job Description

About us

Yomly is a Dubai-headquartered HR and payroll technology company helping organisations across the GCC make work simpler, smarter and more human.

Our platform brings together HR, payroll, employee benefits and managed services in one place, supporting clients across complex people operations with technology that is practical, reliable and built for the region.

We are a growing, ambitious team that cares about doing meaningful work well. We move quickly, work closely across teams and take real ownership of the outcomes we create for our client

The Role

We are looking for a commercially minded, senior Key Account Manager to own and grow Yomly’s most strategic client relationships.

You will take commercial ownership of our top client accounts, building trusted relationships with senior stakeholders and ensuring clients continue to see measurable value from their partnership with Yomly. This is a highly visible role for someone equally comfortable protecting revenue, handling complex client conversations and identifying meaningful expansion opportunities.

What you’ll do

• Own the commercial relationship for Yomly’s most strategic client accounts.
• Build and maintain strategic account plans, engagement plans, QBRs and annual reviews.
• Develop trusted relationships with senior stakeholders across HR, Payroll, Finance, IT, Procurement and leadership teams.
• Protect recurring revenue by proactively managing account health, renewal risk, stakeholder engagement and client satisfaction.
• Identify and develop expansion opportunities across products, services, entities, employee populations and GCC countries.
• Lead commercial conversations, proposals and growth plans for existing clients.
• Act as a senior escalation point and coordinate internal teams to resolve complex client issues.
• Work closely with Customer Success, Implementation, Product, Support, Payroll and Finance to deliver a joined-up client experience.
• Maintain accurate forecasts, account plans, renewal visibility and expansion pipeline.
• Help develop client advocates, references, testimonials and case studies.

What we’re looking for

• 7–10 years’ experience in Account Management, with at least 2 years in a Key Account Management role managing a top tier of clients.
• Proven experience managing high-value, complex or enterprise client relationships.
• A strong record of retaining clients and growing revenue within existing accounts.
• Confidence working with senior stakeholders and executive decision-makers.
• Strong commercial judgement, negotiation, communication and presentation skills.
• Experience leading structured business reviews and translating client needs into clear internal actions.
• Highly organised, proactive and comfortable managing competing priorities.
• Experience using CRM and account-management tools.

Experience within SaaS, HR technology, payroll, employee benefits, professional services or the GCC market would be advantageous.

What success looks like

In your first year, you will have built strong relationships across Yomly’s strategic clients, established structured account plans and business reviews, improved visibility of renewal risks and developed a strong expansion pipeline.

Yomly offers a competitive salary, performance-related bonus linked to Net Revenue Retention, medical insurance, mobile allowance and UAE employment visa.