Lead Technician

Job Description

Overview of the role:
Complete service and maintenance operations such as oil change, tyre services (replacement, balancing, puncture repair), brake replacement, servicing, basic diagnostics and air conditioning re-gas, on all makes and models of car and light commercial (LCV) as per company/manufacturer standards. Role is responsible for contributing to the business’s revenue and customer satisfaction. 
 
What you will do:
Job execution 
•    Conduct repairs and maintenance on all passenger car and light commercial vehicles

•    Complete and maintain check sheets and vehicle write ups on the repair order
•    Report additional work required on vehicles after completing an EVHC
•    Provide Estimations of repairs & services to customer
•    Use a range of technology to complete basic diagnostic checks and electronic inspections

Tools, Equipment and Work Vehicle
•    Upkeep tools and equipment in the individual company vehicle as per company standards  

•    Proper handling of special tools. 
•    Housekeeping to be maintained at place of work / area of operation
•    Usage of special service tools including Intelligent Testers and Scan tools
•    Manage parts inventory on vehicle and returns of unused parts
•    Manage personal and working environment Health and safety – ensuring safe working practices maintained
•    Environmental control of dangerous substances such as oil and brake fluid
Fix it Right First Time 
•    Ensure zero repeat repairs

•    Proper diagnosis and trouble shooting 
•    Conduct final inspection and quality testing of vehicles
•    Achieve high level of customer satisfaction and advocacy
Productivity and Efficiency 
•    Deliver the desired efficiency and productivity as per targets given.  

•    Manage time on job to ensure the days scheduled work will be completed 
•    Time management and punctuality at each job
 
Required skills to be successful:
•    Trade Certificate / Diploma in Mechanical / Automobile Eng.
•    Must show proven technical expertise in independent servicing, repairs, and component replacement
•    Basic diagnostic skills with mechanical and electronic faults

•    Multi-brand automotive service center experience in the automotive industry is a must
 
About the team:
The role will report to the Service Supervisor and you will be working in a busy workshop environment. You will play a crucial role in identifying basic diagnosis issues and resolve issues as per dealer/manufacturer standards.  
 
What equips you for the role:
•    At least 5 years of experience on car and light commercial vehicles (LCV)
•    UAE clean Driving License is preferable 
•    Expert understanding of all core vehicle systems

•    The ability to explain complex faults to customers if required
•    Good English communication skills (verbal & written), Arabic and other languages is a plus