Patient Care Assistant – Pediatric

Job Description

The purpose of this role is to work as part of the nursing team, supporting registered nurses and doctors in delivering a high-quality service. The post holder will be expected to work in line with evidence-based guidelines and unit-specific competencies, ensuring safe and effective patient care. Under the direction of the sister or Senior Nurse, the role will also involve supporting the smooth facilitation of patients throughout the clinic pathway

Responsibilities

• Actively promote the health, wellbeing, and safety of patients, their relatives, and visitors throughout their visit to the Hospital.
• Work within own capabilities and role, while demonstrating flexibility to extend responsibilities as required to support the running of the Medical Centre.
• Contribute to evaluation, audit, and standards setting within the Hospital.
• Support the upkeep of computer-based patient records in line with the health record policy.
• Support colleagues with the smooth running of the Hospital by providing cover and assistance as required.
• Assist in ensuring daily stock levels are adequate, and all treatment/consulting rooms are prepared and stocked for the day ahead.
• Report stock issues promptly to senior nursing staff.
• Perform reception duties, including manning telephones, registering patients on the electronic system, and ensuring a competent knowledge of the patient pathway.
• Provide information accurately and courteously, adhering to the telephone answering script.
• Perform any additional duties reasonably assigned by the organization or line manager, even if not explicitly listed in this job description, to meet operational needs and support specific objectives of your department and organization

Qualifications

• Any healthcare diploma or degree.
• Has worked in hospital or similar setting for at least 2 years.
• Proficient in basic computer applications, including MS Office (Word, Excel, PowerPoint, Outlook), with the ability to manage digital documentation and communication effectively.
• Excellent verbal and written communication skills to collaborate effectively with multidisciplinary teams, patients, and stakeholders.