Patient Experience Officer – UAEN

Job Description

• Acts as a patient advocate.
• Respects cultural customs and religious beliefs of customers and their families
• Supports and contributes to the achievement of the optimum delivery of quality services to patients and family members.
• Conducts daily rounds on patients and family members to assess customer satisfaction and ensure optimal patient experience. Updates line manager regularly of the findings from these rounds.
• Seeks the assistance of relevant disciplines/employees first from the department and second from inter-department communication to ensure patients’ comfort and satisfaction.
• Contacts and organizes multi-disciplinary meetings with families and patients on a regular basis and as required.
• Provides information about Home Health services and related enquiries as required. 
• Provides immediate patient/family support.
• Anticipates and/or resolve patient/family concerns.
• Coordinates with other disciplines to deliver solutions.
• Listens to families’ suggestions and recommendations and raises these to the appropriate discipline within Home Health Service.
• Delivers appropriate social counseling to patients and families with line manager.
• Networks with community agencies and social organizations to plan and organize patients’/families’ social activities.
• Assists in Discharge planning with clinical team. 
• Assists the overall functions of the Business Development Department and assists line manager and Department Head as needed within the scope of the Department’s work.