Processor – Retail Distribution (Emiratised)
Job Description
“In line with the UAE Government’s strategy in empowering and developing nationals, Emirates NBD is committed to welcoming the young generation into an innovative, modern and supportive work environment to contribute to the nation’s success. We are looking to find the best UAEN talent to join our ENBD family”
As a Processor your role is to verify the application files received, assisting the sales executives by providing information from the systems, MIS preparation & Overall reports as per Management requirements.
Key Responsibilities:
- Screening of all application received from staff before submission and approval.
- Submitting & follow up of customer applications.
- Ensure sales/customer Information/queries are provided as per unit requirements
- Ensure MIS/Reports/trackers are generated/updated as per Unit requirements within TAT
- Maintain the Tracker for return files on daily basis
- Follow up with RCC for pre-approval & approval once the case is converted
- Resolved discrepancies to be verified & dispatched to RCC on daily basis
- Ensuring any suspicious / Fraud documents are highlighted to the Management
- Address internal and external customer queries in a timely, courteous and effective manner to ensure customer satisfaction Handling queries from Siebel CRM, Branch
- Update databases regularly to ensure availability of updated data or information needed for accurate processing/reporting. MIS (Login, Pre-Approval, Approval Disbursal, Branch, Siebel CRM
Skills and Experience:
- Minimum High School education
- 1 year experience in banking or similar administrative role
- Confident in MS Office
- High attention to detail
- Strong interpersonal skills
What we offer you:
- Competitive salary package
- Strong emphasis on work/life balance
- Generous annual leave entitlement and Private Healthcare
- World-class Learning & Development platform and career development
