Sales Advisor

Job Description

About the Role

You ensure that our community has the most incredible Gymshark experience. Working with your team, you will bring a welcoming and positive energy to all those who visit. You will build authentic connections with visitors to your store, helping to educate them about conditioning sharing excellent product knowledge, operational best practice you will offer a best-in-class service, helping our community to shop how they want, and when they want.  

What You’ll Be Doing

Functional Roles and Responsibilities

• Represent the Gymshark culture and values, be a natural brand ambassador in everything you do and be passionate about the community and their experience of Gymshark
• As a clear and confident communicator, you will be comfortable with receiving and delivering feedback
• Support store leadership with the execution of store driven projects as and when needed   
• Lead and protect an exceptional customer experience, ensuring every member of our community is welcomed warmly, and greeted by an excited and inspiring brand ambassador
• Build relationships with customers and support the wider team to get to know individual community members, frequent visitors and long-standing supporters
• Support stock management and movement, including audits, delivery and rapid replenishment to ensure we don’t miss an opportunity
• Set the bar for a seamless customer experience, maintaining clean, clear spaces, ensuring requests are dealt with quickly, be attentive and eager to look after all customer needs
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About You

Essential Skills:

• Experience in a similar or customer facing role
• Experience of working in a fast-paced, high volume, agile environment
• Highly effective communicator, written and verbal
• You are comfortable shifting gears and spinning multiple plates
• Must be able to take and give constructive feedback

Who you are:

• Aligned to and inspired by our brand values
• A shared passion for community, wellness and fitness
• You do everything to ensure community and customer satisfaction