Sales Assistant

Job Description

Sales Assistant | Retail | IKEA YAS

Overview of the role

To establish rapport and credibility in assisting customers to purchase the company’s product range whilst at the same time maintaining the company’s standard of merchandising and ensuring stock availability to achieve sales target set by the company by going the extra mile to exceed expectations.

What you will do

• Conduct a daily detailed inspection of assigned area to review availability and positioning of price labels, product information tags and other communication media.
• Review daily stock level on all products in the assigned area and recommend orders to the Shopkeeper.
• Coordinate with Procurement Executive for information pertaining to stocks in the assigned area.
• Ensure customers are always in focus and strive to make them smile; meet and serve customers showing empathy and care; listen and support them with an attitude based on the IKEA values.
• Have a daily dialogue with guests to get continuous feedback about their experiences and learn more about their needs and wants, then act based on their input.
• Be understanding and sensitive in meeting diverse customers’ needs by initiating and developing effective ways of building relationships with customers thereby establishing trust and confidence.
• Understand and determine customers’ requirements to prepare a pro forma invoice.
• Maintain contact and advise customers on news or recently received items of interest as well as following up on quotations sent in an effort to convert to actual sales.
• Empower and encourage the team to take immediate action to meet the needs of customers and give input on how to improve service provided to them.
• Promote the sales of products by spotting and seizing sales opportunities, offering alternatives solutions to problems and suggesting add-on sales in order to achieve the established sales target.
• Suggest means of improving sales to the supervisor as well as determine “slow moving” or “non-selling” items and suggest sales action.
• Maintain a full display of products via merchandising methods as laid down by the company.
• Be an ‘expert’ on the product range within HFB.
• Be aware of developments in the local market by being attentive to information given by customers; be aware of advertising and promotions in the media and make scheduled market visits to maintain the company’s competitive advantage and to advise customers properly.
• Be up to date with changes in the company’s product range such as new items or changes in existing items; Keep the Sales Manager informed of any customer’s problems/comments on the product range and/or any gaps in the range.

Required skills to be successful

• Effective Communication skills
• Multitasker and attentive to details

What equips you for the role

• Sales or Customer service experience
• Proficient user of MS office applications