UAE National Lead – Community Management
Job Description
About the Role:
Lead – Community Management is responsible for overseeing all aspects of community operations, fostering strong resident relationships, and ensuring the efficient and effective delivery of services. This role requires a strong understanding of community dynamics, financial management, and customer service principles.
The main duties and responsibilities of this role:
- Lead the management of community budgets, including service charge collection and expenditure control.
- Ensure resident satisfaction by effectively addressing concerns, resolving disputes, and maintaining open communication channels.
- Manage and mentor a team of community managers, setting performance objectives and providing guidance.
- Enforce community rules and regulations, ensuring compliance and resident awareness.
- Oversee the procurement and management of community services, including tendering processes and service provider performance monitoring.
- Analyze community needs and identify areas for improvement in service delivery and resident experience.
- Prepare reports on community performance, financial data, and resident satisfaction.
- Foster a positive and collaborative community environment that enhances resident well-being.
About you:
- Bachelor’s degree in Business Administration, Property Management, or a related field.
- 5+ years of experience in community management, property management, or a related field.
- Proven experience in budget management, financial analysis, and customer service.
- Strong leadership, communication, and interpersonal skills.
- Excellent analytical and problem-solving skills.
- Proficiency in Microsoft Office Suite and relevant property management software.
