Ward Clerk
Job Description
Ward Clerk (Female UAE Nationals ONLY)
Description
The Clerk is a member of the health care team that provides medical, administrative and clerical support to the multidisciplinary team. Acts as a receptionist and clerical assistance for the patient care areas and carries out clerical functions in relation to patient records, services and supplies. Is the first person that visitors, family and physicians interact with as they approach the nursing desk. They provide the necessary directions, answer questions and/or provide the forms/supplies that are required. Admit, transfer and discharge patients on one or more inpatient units. Receive and assist patients, visitors and staff providing excellent customer service. Answer patient calls in a professional manner. Process physician’s orders and referrals. Respond to emergent situations in a calm, correct, and professional manner. Record and coordinate patient appointments and tests. Procure supplies, equipment and services for patients. Maintain census information. Assist in the training of new unit clerks, and orient staff to new policies and procedures.
Essential Job functions and Key Accountabilities:
Administrative
To work as part of the team delivering the clerical and administrative provision to the Inpatient Services.
Acts as a receptionist for the Inpatient Service including answering the telephone, scheduling patients and directing patients/visitors to the appropriate location.
To undertake photocopying, faxing and filling as required.
Prepares and distributes all necessary registration or concerned forms.
Generates and ensure all files contain a General Consent form.
Types reports, as necessary, for the manager as directed.
Collects data, monitors, and prepares reports for quality improvement activities, as necessary.
To ensure the procedures and running of the unit are in accordance with department standards, policies, procedures and guidelines.
To receive, register and process patient referrals, and book patient appointments according to the criteria as directed. Makes discharge arrangement for patients – book follow-up appointments for patients and arrange transportation.
Makes appropriate changes when patients are transferred to another room.
Assists with patient care as directed
Performs related service duties such as stocking of linen, cleaning department equipment, retrieving supplies from other hospital areas, and disinfecting equipment according to infection control standards/procedures.
Communication
To ensure quality communication with patients, clinical and non-clinical staff, management, and members of the general public both verbally and non-verbally, face-to-face, and over the telephone.
To answer and follow up queries and concerns, providing and obtaining accurate information and advice as appropriate.
Welcome visitors by greeting visitors, in person or on the telephone, and direct patients, answering inquiries; referring inquiries to nursing and physician staff, spending time to promote a caring, quality service.
Provides information by answering questions and requests.
Performs job responsibilities in an ethical, compliant manner consistent with the organizations values, policies, procedures and guidelines.
To maintain a high standard of confidentiality at all times.
To ensure all mandatory training is completed and updated as required.
To be responsible for ensuring own continuous development and that administrative skills meet the needs of the service.
Performs other related duties as directed.
Qualification
High school graduate.
Experience
At least 2 years of experience in a related field preferably Hospital settings.
