Assistant Director of Guest Services

Job Description

Assistant Director of Guest Services – Special Events

About Wynn Al Marjan Island

On schedule to open in the United Arab Emirates in spring 2027, Wynn Al Marjan Island has been created as an opulent and entertaining beachside destination for discerning guests to play and relax. Located less than 50 minutes from Dubai International Airport, this integrated resort offering 1,530 rooms and suites, 22 restaurants and lounges, a theatre, nightclub, and five-star spa is currently under construction on a picturesque island that gracefully curves into the Arabian Gulf.

About The Position

Wynn Al Marjan Island is currently seeking an Assistant Director of Guest Services & Special Events to join the resort’s Event Operations team.

Pre-Opening

The primary duties and responsibilities of this role are:

• Assist in drafting departmental policies and procedures for Guest Services during special events.
• Support the development of processes for billing, reservations, ticketing, and hospitality experiences.
• Collaborate with Marketing, Gaming, and F&B teams to align guest service protocols with the annual events calendar.
• Contribute to pre-opening training programs for Guest Services team members.
  

Department Operations

• Oversee day-to-day operations of Guest Services during special events, ensuring efficiency and cost-effectiveness.
• Maintain service standards, grooming guidelines, and presentation of guest-facing areas.
• Implement amenity and gifting programs for VIP guests and event attendees.
• Monitor guest feedback and ensure continuous improvement in service delivery.
• Support the Director in annual planning and budgeting for guest service initiatives.
• Ensure compliance with health, safety, and brand standards.
  

Guest Experience

• Deliver personalized, high-quality service to VIP guests and event participants.
• Anticipate guest needs and provide proactive solutions to enhance their experience.
• Coordinate VIP meet-and-greet programs and hospitality suite operations.
• Handle guest inquiries and resolve complaints promptly and professionally.
• Conduct venue tours and assist with pre-event planning for large-scale occasions.
  

Hotel Logistics

• Create and maintain communication templates for cross-departmental coordination.
• Participate in operational meetings to review upcoming events and guest service requirements.
• Assist in developing pre-event and post-event review templates for continuous improvement.
  

Events Support

• Collaborate with Event Operations and Concierge teams to ensure seamless execution of guest service elements.
• Support seating charts, guest lists, and VIP arrangements for special events.
• Assist in coordinating hospitality programs for outside venues as part of Customer Development initiatives.
  

People Management & Training

• Supervise Guest Services team members during special events.
• Assist in onboarding and ongoing training programs for new hires and seasonal staff.
• Conduct regular performance reviews and provide coaching for continuous improvement.
• Promote a positive work environment that values teamwork, respect, and excellence.
  

Billing & Vendor Management

• Maintain accurate billing records for guest-related services during events.
• Ensure compliance with accounting protocols and timely processing of invoices.
• Support vendor coordination for guest amenities and event-related services.
  

About You

The ideal candidate for this position will have the following experience and qualifications:

• Minimum of 5 years’ experience in catering events within a 5-star hotel environment
• Excellent knowledge of catering policies and procedures
• Fluent in English, with strong verbal and written communication skills
• Proficient in MS Office applications, Delphi, Opera, and Passkey systems
• Excellent communication, leadership, and management abilities
• Self-motivated, persistent, confident, and friendly
• Able to effectively lead and communicate with a multicultural team
  

About Wynn Al Marjan Island’s Benefits

We offer an attractive salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer an excellent leave policy, a healthcare package and as well as life insurance, incentive programs, and other employee benefits . The result is a package that makes this role highly attractive to outstanding applicant s seeking a career with Wynn Resorts, among the most renowned and celebrated brands in the global hospitality industry.