Business Development Manager

Job Description

Business Development Manager – Card Sales- CC_Balance Builder
 

Roles & Responsibilities
– Drive credit card sourcing through assigned teams and ensure monthly sales targets are achieved.
– Lead business development activities, expanding sourcing channels and strengthening partner relationships.
– Manage team productivity, discipline, and engagement to ensure high‑quality output.
– Identify process gaps in card sourcing and recommend improvements to increase conversion and efficiency.
– Ensure strict adherence to bank policies, compliance requirements, and quality standards.
– Conduct regular call monitoring, coaching, and performance reviews for team members.
– Maintain team‑wise and agent‑wise performance tracking and monthly dashboards.
– Ensure all mandatory trainings are completed on time and team capabilities are continuously upgraded.
– Oversee end‑to‑end hiring to ensure the team remains adequately staffed; manage attrition effectively.
– Ensure timely incentive processing and resolve any payout‑related issues proactively.
– Reduce customer complaints through quality checks, audits, and root‑cause analysis.
– Drive corrective actions based on feedback sessions, escalations, and call audits.
– Collaborate with HR on onboarding, retention, and development plans for the team.
– Conduct one‑on‑one coaching and development sessions for continuous improvement.