Front Office Assistant

Job Description

Set within a rare natural paradise and just a short drive from Dubai, Al Zorah Beach Resort is a sophisticated coastal retreat framed by protected mangroves, white sand beaches, and vibrant lagoons. As we undergo an exciting transition guided by the highest global standards in luxury hospitality, this is a unique opportunity to be part of a pre-opening journey where service excellence and nature meet.

From sunrise swims to serene spa moments, our resort embodies understated elegance, and we are building a team that reflects the same thoughtful care, intuitive service, and deep attention to detail.

Our Ideal Candidate Will Have

We are looking for a friendly, professional, and guest-oriented Front Office Assistant to join our team. As the first point of contact for our guests, you will play a vital role in creating a welcoming and memorable experience. The ideal candidate will have a passion for hospitality, excellent communication skills, and a commitment to outstanding service.

Key Responsibilities:

• Greet guests warmly and professionally upon arrival and departure.
• Perform check-in and check-out procedures efficiently and accurately.
• Respond to guest inquiries, requests, and complaints in a timely and courteous manner.
• Provide information about hotel facilities, local attractions, and services.
• Handle room assignments, key issuance, and billing in accordance with hotel standards.
• Coordinate with Housekeeping and other departments to ensure rooms are ready and guest requests are fulfilled.
• Maintain updated knowledge of room availability, promotions, and policies.
• Process reservations and walk-ins according to the established procedures.
• Ensure proper cash handling, posting of charges, and maintaining guest records.
• Prepare and review daily reports, ensuring all transactions are accurate and documented properly.
• Promote and upsell hotel services, room upgrades, and special offers to enhance guest experience and maximize revenue.
• Ensure compliance with security procedures, privacy standards, and hotel policies.
• Maintain an organized front desk area and ensure all shift duties are completed in accordance with hotel standards.

Qualifications & Experience:

• Minimum 1 years’ experience in a similar front office assistant role within a hotel or resort.
• Diploma or Bachelor’s Degree in Hospitality Management, Hotel Management
• Experience working with the Opera system / Excel (Microsoft office).
• Excellent communication and interpersonal skills.
• Problem Solving Mindset
• The ability to work a rotating roster with evening and weekend availability
• Fluent in English; additional language skills (e.g., Arabic, German, French) are a plus.
• Well-groomed, professional appearance and demeanor.
• Ability to work in shifts, including weekends and public holidays.