Front Office Manager

Job Description

Front Office Manager – Enclave

Job Description

About Wynn Al Marjan Island:

On schedule to open in the United Arab Emirates in 2027, Wynn Al Marjan Island has been created as an opulent and entertaining beachside destination for discerning guests to play and relax. Located less than 50 minutes from Dubai International Airport, this integrated resort offering 1,530 rooms and suites, 22 restaurants and lounges, a theatre, nightclub, and five-star spa is currently under construction on a picturesque island that gracefully curves into the Arabian Gulf.

About The Position

Wynn Al Marjan Island is currently seeking a Front Office Manager to join the Enclave operations team.

Responsibilities

The primary duties and responsibilities of this role are:

• Lead and manage all day ‑ to ‑ day Front Office operations within the Enclave, ensuring flawless execution of check ‑ in, in ‑ house experience, and check ‑ out processes.
• Act as the primary operational owner of the Enclave guest journey, ensuring elevated service standards for VIP and premium guests.
• Supervise, coach, and develop Assistant Managers and Front Office colleagues assigned to the Enclave, promoting consistency, accountability, and service excellence.
• Personally manage VIP arrivals, departures, and complex guest requests with discretion, confidence, and professionalism.
• Partner closely with Housekeeping, Guest Relations, Concierge, Butler Operations, and Security to ensure guest preferences and expectations are anticipated and fulfilled.
• Drive Forbes Travel Guide standards compliance, including preparation for assessments, daily quality audits, and continuous service improvement.
• Oversee guest feedback, complaint resolution, and recovery efforts, ensuring timely follow ‑ up and meaningful service recovery when required.
• Ensure accuracy of billing, reservations, guest profiles, and reporting related to Enclave operations.
• Lead scheduling, performance management, coaching, and discipline in line with company policies and service culture expectations.
• Maintain a visible leadership presence in the lobby and Enclave areas, engaging with guests and colleagues proactively.
• Support annual goals related to guest satisfaction, service culture, and operational excellence.
• Uphold Wynn brand standards, policies, and procedures at all times.
• Perform Manager on Duty responsibilities as assigned.
• Minimum 5–7 years of luxury hospitality Front Office experience, with at least 2–3 years in a management role.
• Proven experience managing VIP or premium guest segments within a luxury or ultra ‑ luxury environment.
• Strong understanding and hands ‑ on experience with Forbes Travel Guide Five ‑ Star standards.
• Demonstrated leadership capability with a focus on coaching, service culture, and operational discipline.
• Excellent guest engagement, communication, and problem ‑ solving skills.
• Proficient in Property Management Systems and Microsoft Office applications.
• Fluency in English required; additional languages are an advantage.
• Professional appearance and a polished, guest ‑ centric demeanor.
• Flexible schedule, including evenings, weekends, and public holidays.
• Role requires extended periods of standing and active engagement within operational areas.
  

About You

The ideal candidate for this position will have the following experience and qualifications:

• Minimum 5–7 years of luxury hospitality Front Office experience, with at least 2–3 years in a management role.
• Proven experience managing VIP or premium guest segments within a luxury or ultra ‑ luxury environment.
• Strong understanding and hands ‑ on experience with Forbes Travel Guide Five ‑ Star standards.
• Demonstrated leadership capability with a focus on coaching, service culture, and operational discipline.
• Excellent guest engagement, communication, and problem ‑ solving skills.
• Proficient in Property Management Systems and Microsoft Office applications.
• Fluency in English required; additional languages are an advantage.
• Professional appearance and a polished, guest ‑ centric demeanor.
• Flexible schedule, including evenings, weekends, and public holidays.
• Role requires extended periods of standing and active engagement within operational areas.
  

About Wynn Al Marjan Island’s Benefits

We offer an attractive salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer an excellent leave policy, a healthcare package and as well as life insurance, incentive programs, and other employee benefits . The result is a package that makes this role highly attractive to outstanding applicant s seeking a career with Wynn Resorts, among the most renowned and celebrated brands in the global hospitality industry.