Guest Services Executive
Job Description
About the Job:
An opportunity has arisen for a Guest Service Executive to join Talise Spa in Madinat Jumeirah Resort. The main duties and responsibilities of this role:
- Manage bookings and check in and check out following standard protocols.
- Courteously answer all incoming phone calls in a professional and friendly manner.
- Answer all email queries in a professional manner, following standard turnaround time and email etiquettes.
- Managing payments via cash, credit, or debit cards.
- Maintain the privacy of all guests by ensuring that no details of the guests are disclosed to anybody.
- Attend all training sessions and meetings on a consistent and regular basis.
- Identify and anticipate guest’s needs and assist in any possible way, keeping in mind Heart of Jumeirah standards.
- Ensure that all complaints are promptly attended to and check with the guest for Feedback.
- Ensure adherence to departmental policies, processes, standard operating procedures, and instructions enabling delivery of luxurious service to guests and in line with Jumeirah standard of excellence
- Adhere to all relevant Health, Safety and Environment procedures, instructions, and controls
About You:
The ideal candidate for this position will have the following experience and qualifications:
- Minimum two years’ experience in hospitality or guest service-related work.
- Experience in a spa environment preferred.
- Proficient in English (Read/Write/ Speak – Essential)
- Proficient in additional language (Preferred: Read/Write/Speak – Russian, German, French or Arabic)
- Experience working with Opera preferred but not required.
