Job Description
1. Attendance & Duty Timing
- Monitor the daily attendance of approximately 250 employees.
- Check staff reporting times, late arrivals, absences, early departures and attendance irregularities.
- Coordinate with Station In-Charges / Supervisors regarding missing or absent employees.
- Maintain accurate attendance records for monthly payroll processing.
- Monitor employee duty timings, weekly offs and shift schedules.
- Ensure overtime and attendance information submitted by supervisors is accurate.
- Follow up on repeated absenteeism, lateness and attendance-related issues.
2. Leave Management
- Manage all employee annual leave, emergency leave, sick leave and unpaid leave requests.
- Maintain an updated leave tracker for all employees.
- Check leave eligibility and available balances before processing approvals.
- Coordinate leave schedules with Operations to avoid manpower shortages.
- Ensure employees return to duty on the approved date.
- Follow up on employees who extend leave without approval.
- Maintain proper documentation for all approved leave.
3. Payroll & Salary Coordination
- Prepare and verify monthly HR inputs required for payroll.
- Coordinate attendance, overtime, deductions, leave and other salary-related information.
- Handle employee salary queries and discrepancies.
- Maintain records of salary advances and employee deductions.
- Process salary advance requests according to company policy and Management approval.
- Ensure approved deductions and advances are correctly reflected in payroll.
4. Employee Welfare & Staff Relations
- Act as a key point of contact for employee concerns and HR-related queries.
- Regularly communicate with employees and understand workplace concerns.
- Handle staff welfare matters professionally and confidentially.
- Coordinate employee accommodation, transportation or other welfare matters where applicable.
- Help resolve workplace conflicts between employees and supervisors.
- Maintain a healthy relationship between employees, supervisors and Management.
- Identify recurring staff concerns and bring important matters to Management’s attention.
5. Employee Discipline & Performance
- Monitor employee discipline, attendance and workplace behaviour.
- Handle warning letters, show-cause notices and other disciplinary documentation.
- Maintain proper records of disciplinary actions.
- Coordinate with supervisors regarding repeated performance or behavioural issues.
- Ensure disciplinary procedures are properly documented and consistently followed.
- Escalate serious employee matters to Management.
6. Recruitment & Manpower
- Coordinate recruitment based on manpower requirements from different departments and locations.
- Post vacancies, screen CVs and conduct initial interviews.
- Coordinate interviews with department heads and Management.
- Maintain a database of potential candidates for frequently required positions.
- Assist with manpower planning and replacement requirements.
- Coordinate joining dates and ensure positions are filled within the required timeframe.
7. Employee Onboarding & Offboarding
- Manage the complete onboarding process for new employees.
- Collect and verify required employee documents.
- Coordinate employment documentation and internal approvals.
- Conduct basic HR orientation for new employees.
- Ensure new employees understand company rules, duty timings, attendance requirements and leave procedures.
- Manage resignations, terminations, clearance and exit procedures.
- Coordinate final settlements with Accounts and Management.
- Conduct exit interviews where required.
8. HR Documentation & Employee Records
- Maintain complete and updated employee files for approximately 250 employees.
- Monitor document expiry dates and coordinate renewals in advance.
- Ensure employee information remains accurate and confidential.
9. UAE Labour Compliance
- Maintain working knowledge of UAE Labour Law and standard HR practices.
10. Branch / Station HR Coordination
- Regularly coordinate with Station In-Charges and Supervisors regarding staff issues.
- Visit company locations when required to address attendance, employee welfare, discipline or other HR matters.
- Verify employee-related issues directly at the operational level rather than relying only on reports.
- Ensure HR policies are consistently implemented across all company locations.
Candidate Requirements
- Minimum 3–5 years of HR experience, preferably within the UAE.
- Experience handling a workforce of 100+ employees is strongly preferred.
- Previous experience in companies with multiple branches, service centres, construction, facilities management, automotive, retail, hospitality or other manpower-intensive operations will be an advantage.
- Good knowledge of UAE Labour Law and HR procedures.
- Strong experience with attendance, payroll coordination, leave management and employee relations.
- Ability to handle blue-collar and white-collar employees professionally.
- Strong communication and conflict-resolution skills.
- Must be organised and capable of managing multiple employee matters simultaneously.
- Strong follow-up skills and attention to detail.
- Good knowledge of MS Excel and HR reporting.
- Ability to maintain confidentiality when dealing with employee information.
- Must be willing to visit branches/stations when required.
- Valid UAE Driving Licence is mandatory.
Key Performance Indicators (KPIs)
Performance will be measured based on:
- Accuracy of attendance and payroll inputs
- Reduction in attendance and duty-timing irregularities
- Effective leave planning and management
- Timely resolution of employee concerns
- Employee welfare and retention
- Recruitment turnaround time
- Accuracy of employee records and documentation
- Timely renewal of employee documents
- Proper management of salary advances and deductions
- Handling of disciplinary matters
- HR compliance
- Responsiveness to Management and operational requirements
- Overall efficiency of HR operations across the company