Manager

Job Description

Manager, Funder Relations

NMC Healthcare is one of the largest private healthcare networks in the United Arab Emirates. Since 1975, it has provided high quality, personalised, and compassionate care to its patients and is proud to have earned the trust of millions of people in the UAE and around the world.

NMC’s network is made up of 85 medical facilities, including JCI-accredited multi-specialty hospitals, medical centres, community clinics, day surgery centres, fertility clinics, home health services, and long-term care facilities. It employs over 12,000 people and serves over 5.5 million patients every year.

Job Summary:

The Manager – Funder Relations serves as the key liaison between the hospital/healthcare provider and insurance companies, TPAs, and government payers. This role is responsible for managing relationships, negotiating contracts, ensuring alignment with payer policies, and driving sustainable revenue growth through optimized payer agreements. The manager works closely with Operations, Finance and clinical teams to enhance reimbursement and maintain compliance with regulatory and contractual obligations.

Key Responsibilities:

1. Strategic Relationship Management

• Act as the primary point of contact for all payer and funder accounts.
• Build and maintain strong, collaborative relationships with insurance companies, TPAs, and government payers.
• Conduct regular review meetings with funders to resolve issues, share performance insights, and align on strategic initiatives.

2. Contracting & Negotiations

• Lead contract negotiations with payers (fee-for-service, bundled payments, capitation, PMPY, value-based care, etc.).
• Evaluate reimbursement models, propose risk-sharing arrangements, and ensure financial viability for the hospital.
• Monitor contract performance and initiate renegotiations to optimize terms.

3. Claims & Reimbursement Oversight

• Collaborate with the revenue cycle team to track claim submissions, denials, and payment trends.
• Escalate unresolved disputes with payers to ensure timely resolution.
• Closely work with Reconciliation team and support in case of delayed dues.

4. Compliance & Policy Alignment

• Stay updated on payer policies, regulatory guidelines, and healthcare financing trends in the region.
• Ensure hospital services are aligned with insurance coverage criteria to avoid compliance risks.
• Educate internal stakeholders (clinical and billing teams) on payer-specific requirements.

5. Business Analytics & Reporting

• Analyze payer performance, revenue contribution, and contract profitability.
• Provide regular dashboards and insights to leadership on payer mix, utilization patterns, and financial outcomes.
• Identify opportunities for growth (new product/service coverage, enhanced network inclusion, etc.).

6. Cross-functional Collaboration

• Work with clinical teams to support implementation of value-based care initiatives and care pathway alignment.
• Partner with marketing/business development for new payer partnerships.
• Support finance and strategy teams in developing forecasts and budgets based on payer contracts.

Qualifications & Experience:

• Bachelor’s degree in Healthcare Management, Business Administration, Finance, or related field.
• 6–10 years’ experience in healthcare provider–payer relations, revenue cycle, or contracting (hospital/insurance sector).
• Strong knowledge of healthcare financing models (FFS, DRG, bundled payments, risk-based contracts, capitation).
• Excellent negotiation, analytical, and communication skills.
• Familiarity with UAE healthcare regulatory frameworks and payer ecosystems