Medical Receptionist

Job Description

Receptionist & Patient Coordinator (Full-Time)

Location: Downtown Dubai

Employment Type: Full-TimeAbout Us

Lodos Corporation is a Dubai-based business consultancy providing recruitment and operational support services to a portfolio of healthcare businesses.

We are currently recruiting on behalf of S’CLINIC, a newly established specialist dermatology clinic in Downtown Dubai focused on advanced hair restoration and regenerative treatments. This is an exciting opportunity to join a premium healthcare brand at launch and play a key role in delivering an exceptional patient experience from day one.The Role

We are looking for an experienced, professional and highly organised Receptionist & Patient Coordinator to become the first point of contact for our patients.

This is much more than a traditional reception role. You will be responsible for creating a warm and welcoming environment, managing appointments, coordinating the patient journey and ensuring the smooth day-to-day operation of the clinic.Key Responsibilities

• Welcome patients and visitors in a friendly, professional and discreet manner.
• Manage appointment scheduling, confirmations and patient registrations.
• Handle telephone, email and WhatsApp enquiries promptly and professionally.
• Coordinate patient records and ensure accurate administrative documentation.
• Process payments and maintain daily financial records.
• Liaise closely with doctors and nursing staff to ensure efficient clinic operations.
• Manage follow-up appointments and support patient retention.
• Maintain reception, waiting areas and refreshments to premium hospitality standards.
• Assist with stock ordering and general administrative duties.
• Support the wider clinic team to deliver an outstanding patient experience.

Essential Requirements

• Minimum 2 years’ experience as a Medical Receptionist or Clinic Receptionist.
• Previous experience working within a specialist medical, dermatology, or aesthetic clinic.
• Excellent spoken and written English.
• Professional presentation and exceptional customer service skills.
• Strong organisational and multitasking abilities.
• Experience using patient management systems or appointment booking software.
• Confident using Microsoft Office and WhatsApp Business.
• High level of discretion, professionalism and attention to detail.

Desirable

• Arabic and/or Russian language skills.
• Experience within a premium private healthcare environment.

What We Offer

• Competitive salary.
• Performance-based incentives.
• Opportunity to join a premium specialist clinic during its launch phase.
• Modern workplace in the heart of Downtown Dubai.
• Career development opportunities as the business expands.
• If you are passionate about delivering exceptional patient care and would like to be part of an exciting new healthcare brand, we would love to hear from you.