Patient Admin Executive

Job Description

Job Description:

• Greets patients or their families and finds out the nature of their enquiry.
• Provides information to assist patients or refer them to appropriate contact, either in the organization or elsewhere.
• Advocates Patients’ and their families’ rights and responsibilities, confidentiality, information and education.
• Develops and maintains the feedback/complaint procedure for customers to use and receive redressal.
• Communicates all information to Floor Supervisor on daily basis.
• Expedites flow of visitors/patients and ensures that each person receives outstanding customer service by providing a friendly environment, timely & prompt assistance, optimizing waiting time. Provides adequate information as & when required.
• Provides Information about medical insurance coverage to patients and checks the same diligently before sending the patient to the doctor.
• Investigates patient/visitor concerns and implements appropriate courses of action.
• Ensures appropriate Billing of Service rendered by patient through HIS.
• Keeps accurate records of discussions or correspondence with customers.
• Performs duties of handling Patient /Telephone/Cash/back office work as specified in the duty roster.
• Performs other related duties incidental to the work described herein as and when assigned by the higher authorities.
• Provides communication support to assist colleagues, including clinicians and nurses in communicating with patients who have language barriers preventing smooth flow of information, in clinic setting or otherwise, as applicable.

Responsibilities:

• Greets patients or their families and finds out the nature of their enquiry.
• Provides information to assist patients or refer them to appropriate contact, either in the organization or elsewhere.
• Advocate Patients’ and their families’ rights and responsibilities, confidentiality, information, and education.
• Develops and maintains the feedback/complaint procedure for customers to use and receive redressal.
• Communicates all information to Floor Supervisor on daily basis.
• Expedites flow of visitors/patients and ensures outstanding customer service.
• Provides information about medical insurance coverage to patients.
• Investigates patient/visitor concerns and implements appropriate courses of action.
• Ensures appropriate billing of service rendered by patients through HIS.
• Keeps accurate records of discussions or correspondence with customers.
• Handles Patient /Telephone/Cash/back office work as specified in the duty roster.
• Performs other related duties as assigned by higher authorities.
• Provides communication support to assist colleagues in communicating with patients with language barriers.

Qualifications:

• Preferred qualifications include a graduate degree in any discipline.
• A minimum of 1 year of experience as a receptionist in a patient-focused environment.
• Strong interest in working in a hospital-related environment.
• Proficiency in technology applications, including basic MS Office skills.
• Exceptional interpersonal skills, maturity, and good judgment.
• Superior phone etiquette required.
• Patient-focused and service-oriented.
• Strong organizational skills and ability to manage multiple responsibilities.
• Reliability, punctuality, and dependability are expected.
• Excellent command of both oral and written English; proficiency in Arabic is advantageous.

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