Patient Administrator

Job Description

Closing date: 21/01/2025

Number of positions: 1

Recruiter name: Amjad Khan

Reference number: 56702

Location: Mediclinic City Hospital, Dubai, United Arab Emirates

MAIN PURPOSE OF JOB: To improve the overall quality of patient care by efficiently performing all aspects of the patient administrator role.

KEY RESPONSIBILITY AREAS:

• Manage the patient appointment scheduling and registration process.
• Manage the medical insurance process and related tasks.
• Manage the billing and cash-up process.
• Meet customer service expectations by improving the quality of patient service.

REQUIRED EDUCATION:

• Essential: Completed secondary school education (Grade 12).
• Desired: Tertiary Diploma or Bachelor’s Degree in medical science, finance, or accounting.

REQUIRED EXPERIENCE:

• Essential: 2-3 years’ experience in a customer services role in the healthcare industry.
• Desired: Experience in a Contact Centre or Healthcare environment.

REQUIRED JOB SKILLS AND KNOWLEDGE:

• Computer literacy and proficiency in MS Office applications.
• CRM (customer relations management) software applications.
• Hospital information systems.
• Knowledge of company policies and emergency codes.
• Knowledge of medical insurance terminologies and processes.
• Medical terminology and procedures.
• Numerical literacy.
• Patient scheduling and registration processes.

All applicants will be considered, with preference given to designated groups in accordance with the UAE Emiratization Program. If you wish to grow with us, apply now and become a part of the Mediclinic Middle East Family.

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